Manager, Information Technology – Encounters IT (Transformation & Architecture Focus)

CareSource•Dayton, OH

1d•$94,100 - $164,800•Hybrid

About The Position

The Manager, Information Technology – Encounters IT is a technology leader and visionary responsible for driving modernization, scalability, and innovation across the Encounter Management ecosystem. This role leads a cross-functional engineering team delivering encounter processing capabilities while advancing cloud adoption, modern architecture patterns, and enterprise transformation initiatives. This position owns the end-to-end technology strategy for encounter processing platforms, ensuring reliability, compliance, and performance, while partnering closely with EDI, integration, and business teams for seamless data exchange and regulatory submission. The role focuses on transforming legacy encounter processes into scalable, cloud-enabled, and automation-driven platforms.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)
8+ years of experience in software engineering, integration, or platform development
3–5+ years of experience in IT leadership or management roles
Hands-on experience with cloud platforms (Azure preferred), microservices, APIs, and distributed systems
Strong experience in healthcare encounters, claims, or data exchange ecosystems
Experience with modern DevOps practices (CI/CD, automation, containerization)
Experience working with or alongside EDI/encounter submission platforms preferred
Hands-on or working knowledge of Edifecs (Encounter Management platform) strongly preferred
Visionary Technology Leadership – Ability to drive enterprise modernization and transformation
Cloud & Modern Architecture Expertise – Microservices, APIs, event-driven systems
Encounter Domain Expertise – Strong understanding of encounter workflows and compliance requirements
Cross-Team Collaboration – Effective partnership with EDI, integration, and business teams
Process Transformation – Re-engineering workflows for automation and scalability
Engineering Excellence – SDLC, DevSecOps, and design patterns
Data & Integration Expertise – High-volume data processing and interoperability
Operational Excellence – Reliability, SLA ownership, incident response
Strategic Thinking – Aligning technology with business and regulatory objectives
Communication & Influence – Executive-level communication and stakeholder management

Nice To Haves

Experience with cloud-native data platforms (ADF, Databricks, streaming tools)
Exposure to advanced analytics or AI/ML for encounter quality and anomaly detection
Experience in large-scale modernization or cloud transformation programs
Understanding of payer/provider ecosystems and delegated encounter processing models

Responsibilities

Define and execute a multi-year technology roadmap for Encounters IT aligned with enterprise digital and modernization strategy
Lead cloud adoption (Azure/AWS), microservices, API-first, and event-driven architecture initiatives across encounter platforms
Drive legacy modernization and platform transformation, including re-platforming and workflow automation
Identify and implement innovative solutions to improve scalability, performance, and operational efficiency
Provide architectural oversight for encounter ingestion, validation, processing, and downstream consumption
Establish and enforce modern engineering practices including DevSecOps, CI/CD, automated testing, and infrastructure-as-code
Develop scalable, resilient, and secure design patterns for high-volume transaction processing
Ensure alignment with enterprise architecture standards and data/integration strategies
Own end-to-end encounter processing lifecycle from intake through validation and readiness for submission
Partner and collaborate closely with EDI teams to ensure accurate, compliant transmission and submission of encounters
Ensure adherence to state and federal regulatory requirements across all markets
Drive improvements in data quality, processing timeliness, and audit readiness
Ensure high availability, resiliency, and performance of encounter platforms
Accountable for production support, incident management, and operational SLAs
Implement Site Reliability Engineering (SRE) practices including monitoring, observability, and automation
Lead delivery across Agile teams with a mix of internal and vendor resources
Drive predictable, high-quality execution across projects, enhancements, and releases
Manage vendor relationships and optimize delivery through effective governance and cost management
Act as a trusted technology partner to business, compliance, EDI, and integration teams
Translate business needs into scalable technology solutions and transformation initiatives
Drive cross-functional collaboration across data, integration, infrastructure, and security teams
Build and lead a high-performing engineering team focused on innovation and delivery excellence
Mentor team members on modern technologies, cloud engineering, and encounter domain knowledge
Foster a culture of continuous improvement, accountability, and technical excellence