Manager, Information Technology

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami’s UMIT Department has an exciting opportunity for a full-time Manager, Information Technology to work onsite in Coral Gables, Florida. The Manager, Information Technology analyzes and directs the activities of the IT department and supervises all assigned IT staff. The incumbent also ensures continuity of computer services for computer users throughout the organization through planning, technical leadership, and project coordination.

Requirements

Bachelor’s degree in information technology, educational technology, instructional technology, higher education administration, or a related field preferred.
Minimum 5 years of relevant experience required
Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.
Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.
Financial Oversight: Knowledge of financial operations and management.
Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Nice To Haves

Relevant industry certifications in audio-visual technology, IT service management, project management, or endpoint support are preferred.

Responsibilities

Designs improved work systems by revising work standards, policies, and procedures, employee work method and utilization, and staffing levels.
Plays an integral role in the hire, training, counseling, and development of staff.
Contributes to the formulation of department-wide management and technical policies.
Develops and maintains a professional development and training plan for staff.
Confers with and advises subordinates of technical problems and solutions, task prioritization, and support methodology.
Prepares activity and progress reports regarding group responsibilities.
Serves as a point of contact for the executive management team on department initiatives.
Ensures a consistently high level of customer service throughout the department by creating appropriate service standards, regular observation, and mentoring department personnel.
Develops, documents, and modifies guidelines and procedures to promote efficiency within the unit.
Works directly with faculty, students, and senior administrators to identify and address emerging technology needs.
Administers and coordinates all functions and services for assigned information technology projects.
Supervises the performance of unit supervisors and staff.
Administers and processes staff performance appraisals.
Makes recommendations to IT leadership, peers, and subordinates to improve the working environment.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Leads the delivery of classroom and instructional technology software and services that support the education mission of the School of Medicine across MD and graduate programs.
Oversees day-to-day support for teaching and learning environments, including classrooms, conference and simulation-adjacent instructional spaces, and related audio-visual systems.
Directs the installation, configuration, maintenance, lifecycle planning, and operational readiness of classroom and AV technologies, including display systems, microphones, cameras, lecture capture, attendance monitoring and room control systems.
Partners with faculty, course directors, and academic leadership to support teaching activities, evaluate instructional technology needs, and improve the reliability and usability of supported technologies.
Coordinates technology and on-site support for high-stakes special events and high-impact instructional activities for the School of Medicine, including planning, staffing, testing, contingency preparation, issue escalation, and service recovery.
Assesses the effectiveness of learning spaces and instructional technologies and recommends improvements for medical and graduate education.
Creates and manages project plans for classroom technology refreshes, instructional technology enhancements, space activations, and service improvements from initiation through implementation.
Coordinates project activities and work requests with vendors, facilities partners, academic stakeholders, and central IT support groups as appropriate.
Develops implementation schedules that minimize disruption to academic operations and align with course calendars, exams, orientation periods, and other key instructional milestones.
Ensures consistent operational support for MD and graduate education programs, including classroom operations, faculty teaching needs, and related academic activities.
Oversees support for student computing in a bring-your-own-device (BYOD) environment, including connectivity, access, client configuration guidance, and coordination of issue resolution with other support teams when needed.
Manages technology equipment and software lifecycles and maintains accurate records of supported assets in accordance with university and departmental policies.
Ensures the development and maintenance of service documentation, knowledge articles, quick-reference guides, and related resources for supported classrooms, technologies, systems, and services.
Establishes support resources and user enablement approaches that help faculty and staff use classroom and instructional technologies effectively.
Contributes to operational continuity and disaster recovery documentation for critical instructional technology services and teaching spaces.
Uses service trends, support data, utilization patterns, and academic calendars to inform staffing, support models, and technology planning.
Establishes and monitors metrics for service quality, reliability, responsiveness, and effective use of supported technology.
Identifies opportunities to improve user experience, standardize services, and reduce recurring issues affecting faculty and learners.