Manager, Information Technology - End User Support

Battelle•Columbus, OH

41d•Hybrid

About The Position

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency. We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply. Manages, plans, and leads department(s) within Corporate Information Technology (CIT). Leads, implements, and supports strategy, technology and operations. Develops, modifies, and executes CIT policies and procedures to ensure consistency of operations.

Requirements

Bachelor's Degree in Computer and Information Systems or a more-specific, related technical field; 10 years’ experience in Information Technology; or an equivalent combination of education and or experience in a related field.
Ability to function as a proactive strategic partner with Senior Management to identify, plan and implement CIT programs designed to achieve organizational goals.
Effective verbal and written communication, organization and time management, planning and delegation skills
May require knowledge and/or certification specific to departments(s) managed.
Experience in business process and system analysis.

Nice To Haves

Master's degree.
Prior management experience.
Thorough knowledge of Battelle operating policies, practices and procedures.

Responsibilities

Defines and implements strategic plan to support and enhance Battelle’s business.
Leads and manages teams and projects to expand and enhance information technology functions; ensures work is performed in a timely, efficient manner adhering to Battelle and CIT objectives and standards.
Evaluates and recommends new technology that can be used to enhance the productivity and effectiveness of staff and supports the objectives of the organization.
Plans for the integration of technologies into existing systems.
Provides input to the annual budget preparation and manages department(s) budget.
May provide support for business applications including upgrades, replacement, and new applications.
Provides leadership to the department(s) by defining, documenting, and reinforcing the standard processes to increase consistency and quality in both deliverables and solutions.
Keeping well-informed of technological advances, trends and products relative to department(s) managed; maintains a current knowledge base of information technology and evaluates new concepts and techniques for use to solve business problems.
Establishes staff goals and objectives; provides constant feedback; prepares and delivers performance reviews; administers compensation and responds to affirmative action needs.
Fosters an inclusive and collaborative environment and continues to adhere and promote Battelle’s core values.
Continually evaluates staff to assure the right skills are present and the team is appropriately staffed to meet Battelle & CIT strategic direction and project needs.
Assures effective operations and delivery of services through the selection, development, and recognition of staff members.
Evaluates outsourcing vs. hiring for labor.
Manages contractors and staff augmentation in addition to full time employees.