Manager, Incident Management - DGX Cloud Resilience Engineering
About The Position
NVIDIA is hiring a Manager, Incident Management, to maintain the resilience of the DGX Cloud platform during disruptions. The team develops the people, processes, and systems that enable DGX Cloud to withstand failure and sustain AI research operations at scale. The role covers the full incident management lifecycle—from detection and response through root cause analysis, corrective action, and prevention—and expands to lead the end-to-end quality of operational practices across the program. The manager will build and own the incident management team, including incident commanders and operations engineers, and partner with a technical lead in a split-ownership model. The manager is accountable for team health, delivery cadence, people development, operational routines, quality and follow-through of team outputs, and the health of the on-call rotation; the technical lead owns technical and product direction.
Requirements
- 10 or more years of overall experience in operations, site reliability engineering, or incident management.
- 5 or more years of experience leading and managing engineering or operations teams.
- Bachelor of Science in Computer Science, Engineering, or a related field, or equivalent experience.
- Experience leading an operations, SRE, or incident management team in a high-stakes production environment.
- Demonstrated track record of driving reliability outcomes, following through on corrective actions, and achieving measurable operational improvement.
- Experience leading teams through incident response and turning incidents into lasting systemic improvements.
- Experience partnering with a technical lead or peer in a split-ownership model, with clear accountability for people and execution.
Nice To Haves
- Hands-on background as an incident commander or SRE with direct experience managing production incidents, or equivalent experience.
- Experience building incident learning, retrospective, or operational quality programs adopted across multiple teams.
- Experience with the operational characteristics of GPU, HPC, or AI training infrastructure.
- Familiarity with AI-assisted operations tooling and a considered perspective on where automation helps and where it introduces risk in incident workflows.
Responsibilities
- Build and lead the incident management team, including incident commanders and operations engineers, by setting clear expectations, identifying development opportunities, and driving continuous improvement in craft and delivery.
- Partner with the technical lead to align on priorities and execution, owning team health, delivery cadence, and people development while the technical lead owns technical and product direction.
- Own the weekly operating rhythm, including incident reviews, operational reviews, on-call health checks, and workflow.
- Drive quality and follow-through on team outputs, including reliable incident data, root cause and corrective action reports that produce meaningful lessons, and action items tracked to completion.
- Identify gaps in team capabilities, processes, and coverage, and lead initiatives to address them proactively.
- Maintain the health of the on-call rotation by managing alert load, ensuring clear paths for blocking issues, and balancing team workload.
Benefits
- Equity
- Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
