Manager, Incident Management - DGX Cloud Resilience Engineering

NVIDIA•Santa Clara, CA

1d•Hybrid

About The Position

NVIDIA is hiring a Manager, Incident Management, for DGX Cloud Resilience Engineering. The team maintains the resilience of the DGX Cloud platform during disruptions by developing the people, processes, and systems needed to withstand failures and sustain AI research operations at scale. The role covers the full incident management lifecycle, from detection and response through root cause analysis, corrective action, and prevention, and leads the end-to-end quality of operational practices across the program. The manager builds and owns the incident management team, including incident commanders and operations engineers. They partner with a technical lead in a split-ownership model: the technical lead owns technical and product direction, while this manager owns team health, delivery cadence, people development, and execution. The role also establishes the team’s operating rhythm and drives reliable, high-quality operational outcomes. The position is hybrid. Base salary ranges are $224,000–$356,500 for Level 3 and $272,000–$431,250 for Level 4. The role is also eligible for equity and benefits. Applications will be accepted at least until November 16, 2026.

Requirements

10 or more years of overall experience in operations, site reliability engineering, or incident management.
5 or more years of experience leading and managing engineering or operations teams.
Bachelor of Science in Computer Science, Engineering, or a related field, or equivalent experience.
Experience leading an operations, SRE, or incident management team in a high-stakes production environment.
Demonstrated track record of driving reliability outcomes, following through on corrective actions, and achieving measurable operational improvement.
Experience leading teams through incident response and turning incidents into lasting systemic improvements.
Experience partnering with a technical lead or peer in a split-ownership model, with clear accountability for people and execution.

Nice To Haves

Hands-on background as an incident commander or SRE with direct experience managing production incidents, or equivalent experience.
Experience building incident learning, retrospective, or operational quality programs adopted across multiple teams.
Experience with the operational characteristics of GPU, HPC, or AI training infrastructure.
Familiarity with AI-assisted operations tools and a considered perspective on where automation helps and where it introduces risk in incident workflows.

Responsibilities

Build and own the incident management team, including incident commanders and operations engineers, by setting expectations, identifying development opportunities, and driving continuous improvement.
Partner with the technical lead to align priorities and execution, while owning team health, delivery cadence, and people development.
Manage the weekly operating rhythm, including incident reviews, operational reviews, on-call health checks, and workflow.
Ensure reliable incident data and high-quality root cause and corrective action reports that produce meaningful lessons, and track action items through completion.
Identify gaps in team capabilities, processes, and coverage and lead initiatives to address them.
Maintain the health of the on-call rotation by keeping alert load manageable, ensuring clear paths for blocking issues, and balancing team workload.
Lead incident management through detection, response, root cause analysis, corrective action, and prevention.
Lead the end-to-end quality of operational practices across the program.