Manager In Training (Full Time) - Athens, TN

Hibbett•Athens, TN

5d•Onsite

About The Position

The Manager in Training assists the Store Manager with store operations and administrative duties and develops knowledge of each product area or department. The role helps determine methods and approaches for achieving store goals and initiatives, upholds company policies, procedures, and visual standards, and promotes sales and promotions. As an ambassador of Hibbett I City Gear, the Manager in Training delivers a distinctive customer experience and works to acquire and retain long-time customers. In the Store Manager’s absence, this position assumes supervisory control of the store and is trained in the Store Manager’s responsibilities. The position supports asset control, selling, restocking, merchandising, ordering, scheduling, inventory awareness, sales and expense monitoring, and staff direction. It provides guidance to employees and customers across departments, maintains customer-service quality, performs administrative duties, and protects company assets and financial information by following internal controls and reporting potential fraud risks. When supervising, the role may interview and train employees, plan and assign work, direct staff, and resolve problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling Hibbett I City Gear assets.
Consult with the Store Manager on action plans for departmental and store responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability in all departments.
Direct staff to ensure department responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide extraordinary service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell Hibbett I City Gear services and merchandise.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.