Manager in Training - North County

Lush•Escondido, CA

11h•Onsite

About The Position

Manager in Training (MIT) supports the Store Manager in all business areas and as delegated by their Retailer. As second-in-command, the MIT will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals. The MIT brings Lush’s Leadership Practices into all elements of their business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

Requirements

1-3 years managing or supervising in a retail environment
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills.
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Nice To Haves

Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching and feedback
Proficient in excel, Microsoft suit, and adaptable to other systems as required
Basic HR skills in hiring, scheduling, training, and performance management
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
Educate customers and staff on brand values, and articulate Lush's position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
Increase the depth of product knowledge through constant learning and consistently make informed product recommendations for every need.
Demonstrate strong business acumen and understanding of metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
Be present to support the team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals.
Own personal development, assess performance, seek feedback and resources and opportunities to improve and elevate skills, knowledge and abilities; and support the growth of the team through coaching and leading by example.
Communicate needs and feedback for the team and leaders and be adaptable to the needs of the business as required.
Engage the team at every level of the business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values.
Support the staffing of the shop with top-performing staff by working actively within markets to network, recruit, hire and succession plan.
Collaborate with the Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the manager to keep the shop compliant and ensure staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication.
Support the training of the inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within the allocated budget.
Identify and support the development of the team to take pride in a clean and beautiful work environment and follow merchandising and design standards to provide a consistent customer experience and drive sales.
Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.