Manager In Training - Hanover MA

VIP Tires & Service • Hanover, MA

2d • Onsite

About The Position

The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

Requirements

• Strong people management and leadership skills, motivational, supportive, assertive, and decisive
• Excellent verbal and written communication
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
• Strong organization and time management skills
• A comprehensive understanding of automotive servicing and the industry
• Two years related experience in automotive service management
• Current, valid driver’s license issued in state of residence
• Equipment Safety Certification
• ASE Certification C1– Service Consultant required
• State Inspection License Required (where applicable)

Nice To Haves

• Completion of two-year college or technical school program recommended
• Or an equivalent combination of education and experience
• ASE Certification P2 – Parts Specialist recommended
• ASE Certification G1 – Maintenance and light repair recommended

Responsibilities

• Ensures that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Learns the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer.
• Learns VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below, including hiring, developing, and scheduling the team, communicating effectively, training on the 5 for 5 process, and controlling the dispatching of work orders.
• Ensures satisfactory maintenance, appearance, and condition of facility and equipment, managing daily preparation and securing of the location, and ensuring appropriate steps are taken to maintain a clean service department.
• Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
• Communicates with other levels of management as needed to ensure compliance with service standards and company policies.
• Serves as policy administrator in assigned location.
• Supports the Service Manager to help the team achieves all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree