Manager in Training - Menlo Park Mall

Internal Job Board•Edison, NJ

1d•Onsite

About The Position

Manager in Training (MIT) at Lush North America supports the Store Manager in all business areas, acting as second-in-command. The MIT is responsible for ensuring a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals. This role embodies Lush's Leadership Practices: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

Requirements

1-3 years managing or supervising in a retail environment
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Nice To Haves

Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching and feedback
Proficient in excel, Microsoft suit, and adaptable to other systems as required
Basic HR skills in hiring, scheduling, training, and performance management
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French or other languages

Responsibilities

Exceed daily sales goals and ensure a unique and inclusive customer experience.
Educate customers and staff on brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Increase product knowledge and make informed product recommendations.
Demonstrate strong business acumen, understanding metrics, budgets, and reports to drive profitable results.
Support the team on the sales floor, answer questions, remove obstacles, problem-solve, and motivate them to meet sales goals.
Own personal development, assess performance, seek feedback, and support team growth through coaching and leading by example.
Communicate needs and feedback to team and leaders, and adapt to business needs.
Engage the team to ensure they are inspired, motivated, and connected to brand values.
Support staffing by networking, recruiting, hiring, and succession planning.
Collaborate on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion, and Belonging (DEIB) practices.
Ensure shop compliance with company standards for opening/closing, product integrity, respectful workplace, health and safety, and daily communication.
Train inventory team on fresh standards and rotation rules, and manage ordering within budget.
Identify and support team development in maintaining a clean and beautiful work environment and following merchandising standards.
Ensure appropriate staffing levels and skill sets for peak times, and manage breaks and meals for staff wellbeing and payroll accuracy.