Manager in Training - Front Desk

Canadian Hostelling Association • Lake Louise, AB

9d • Onsite

About The Position

We offer more than just a job, we offer an experience and memories that will last a lifetime! Aside from the subsidized housing (including FREE wifi), tons of fun activities, a relaxed working environment, we also offer a free HI membership and access to tons of activities and rental equipment! Did we mention the free stays at the HI Hostels and ACC huts? Whether it’s the beautiful scenery or the magic of the Lake itself, the mountains are calling. Come experience this chapter with us. You will lead by example at the Front Desk and support the efficient daily operations of the front desk by modelling our high standards in customer service, risk management and hostel operations.

Requirements

• Cash management and reconciliation experience preferred
• Previous customer service experience, preferably in the tourism or hospitality industries
• Ability to work independently and to be a reliable team member with good communication skills.
• A problem solver, skilled in time management and organization techniques
• Experience using computers and office equipment – proficiency in MS Office, Word, Excel and Outlook systems
• Knowledge or interest in getting to know the local attractions, activities, etc.
• Ability to speak another language is an asset

Responsibilities

• Greet guests upon arrival and handle check-in/check-out processes efficiently.
• Provide detailed information about hostel amenities, local attractions, and transportation options
• Address guest inquiries, complaints, and requests professionally and promptly.
• Handle room bookings via online reservation systems, emails, and phone calls.
• Maintain accurate guest records and registration details.
• Ensure the front desk area remains tidy and well-stocked with brochures and supplies.
• Coordinate with housekeeping to manage room availability and cleanliness.
• Report maintenance issues to the appropriate team for prompt resolution.
• Organize and promote hostel events, tours, and activities to foster guest engagement.
• Assist in creating a friendly, inclusive atmosphere for all guests.
• Handle emergencies calmly and efficiently, contacting the necessary authorities if required
• Work audit shifts as needed.

Benefits

• Subsidized housing
• Free wifi
• Free HI membership
• Access to tons of activities and rental equipment
• Free stays at the HI Hostels and ACC huts
• The best value on staff accommodation: $12.00 for a private room or $7.00 for a shared room (subject to availability)
• Have fun with a tight-knit group of colleagues on and off shift
• All units are fully furnished
• Fire Pit at our staff accommodation
• Use of sauna and pool table, ping pong table at the hostel
• 40% off in Bill Peyto’s Café
• Free FAM trips
• Commission
• A laid-back, casual work environment that is a lot less stuffy than working in a hotel.
• Employee & Family Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed