Manager, In-Restaurant Training

Wingstop • Dallas, TX

3d • Hybrid

About The Position

As the Manager, In-Restaurant Training, you are the field execution leader responsible for turning national training strategy into consistent, measurable restaurant support across assigned markets, Brand Partners, and business priorities. You manage and coach In-Restaurant Trainers, own deployment discipline, and ensure training support is targeted, practical, and tied to behavior change and restaurant performance. This role is a blend of people leadership, field training execution, facilitation oversight, data-driven diagnosis, and continuous improvement. You are the connector between national training priorities, Trainer execution, and restaurant-level performance impact.

Requirements

• Experience working in a food service, food production, restaurant, hospitality, or franchise environment; multi-unit quick service or fast casual restaurant experience preferred.
• 4+ years of experience in training, operations, field enablement, restaurant operations, or restaurant performance support.
• 1+ years of experience leading, coaching, or developing training professionals, restaurant leaders, or field-based teams.
• Experience building, deploying, or managing training plans from needs assessment through implementation, follow-up, and measurement.
• Experience using performance data, guest feedback, operational trends, training observations, and field input to diagnose capability gaps and recommend practical solutions.
• Strong facilitation and coaching skills across restaurant, classroom, small-group, and virtual environments.
• Experience managing multiple priorities, stakeholders, support requests, and field timelines in a fast-paced environment.
• Strong communication skills with the ability to influence cross-functional partners, field leaders, Brand Partners, and internal Training team members.
• Experience measuring and reporting training outcomes, including adoption, completion, behavior change, operational impact, time to competency, or performance improvement.
• Familiarity with LMS platforms, training content tools, restaurant training systems, ticketing workflows, dashboards, or field execution tools preferred.
• Ability to travel up to 50%.

Responsibilities

• Lead day-to-day field training execution for assigned markets, including Trainer deployment, Training Request Ticket prioritization, restaurant support plans, follow-up expectations, and service-level consistency.
• Manage, coach, and develop In-Restaurant Trainers to strengthen facilitation quality, restaurant coaching, operational observation, documentation, and consistent application of brand-standard training practices.
• Translate business priorities, Training Request Ticket trends, restaurant performance data, guest feedback, operational results, and Trainer observations into right-sized training plans with clear objectives, success measures, follow-up actions, and documented outcomes.
• Partner closely with Field Operations, FBCs, Regional Business Directors, Company Operations Leaders, and Brand Partner stakeholders to align training support to the highest-impact restaurant capability gaps, strategic rollouts, LTOs, and national initiatives.
• Lead field readiness and training support for New Restaurant Openings, operational rollouts, targeted performance interventions, Brand Partner support needs, and other priority business efforts as assigned.
• Validate the quality and consistency of In-Restaurant training support by observing Trainer delivery, reviewing case documentation, monitoring follow-up actions, and identifying whether support is driving adoption, behavior change, and operational impact.
• Facilitate training and coaching in restaurants, small groups, classroom settings, and virtual environments as needed, consistently modeling brand-standard behaviors and practical coaching techniques.
• Build and maintain reporting routines that summarize training activity, actions taken, results achieved, unresolved gaps, and recommendations for content, tools, processes, or program improvements.
• Use tools such as Flavor Lab (LMS), Zenput, BI, performance data, ticketing systems, and field feedback loops to track adoption, identify gaps, and communicate progress to Training, Field Ops, and Brand Partner stakeholders.
• Identify common capability gaps and partner with the Sr. Manager, Learning & Development, Operations, HR, and subject matter experts to improve training tools, job aids, coaching resources, and deployment practices.
• Foster a culture of accountability, continuous learning, practical problem solving, and restaurant-first support within the In-Restaurant Training team.

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed