Manager, Implementations

CVS Health

18h•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The CVS Caremark Implementations team thrives in a fast-paced environment that promotes professional growth and talent development. This client-facing role offers a unique opportunity to advance your career while directly contributing to client and customer satisfaction. As part of the team, you’ll collaborate with experienced Implementations Managers, gaining hands-on experience in project management and client relations while building a rewarding career in an impactful organization. At CVS Caremark we put our Heart in everything we do! The Implementation Team demonstrates our Heart at Work Behaviors and focuses on keeping the customer and colleagues at heart of all we do. The Implementations Team supports CVS Caremark, the nation’s leading pharmacy benefit manager (PBM). Implementation Managers play a critical role in onboarding new clients, ensuring their prescription benefits are active on day one. They also assist with offboarding clients, adding new lines of business and implementing plan changes. Given the complexities of today’s PBM landscape, setting up a new client involves managing financial, product, and operational components across CVS Caremark. Implementation Managers coordinate with 20+ functional areas to track progress and ensure seamless execution. Position Summary As an Implementation Manager, you’ll be the driving force behind onboarding CVS Caremark’s new and strategic clients—serving as their primary partner throughout the implementation journey. You’ll own every aspect of the project, from building strong client relationships and crafting detailed project plans to driving critical milestones to completion. Your role demands proactive risk management, seamless collaboration with stakeholders, and a relentless focus on delivering high-quality, predictable results. Your curiosity, tenacity and ability to leverage your background experience quickly, will be key as you work independently. Throughout your journey, you’ll benefit from a robust training and coaching model designed to give you the support, guidance and resources you need to grow your career. Beyond your own development, you’ll play a pivotal role as a mentor—guiding and developing new Implementation Managers on the team, sharing your knowledge, and fostering a collaborative environment where everyone can thrive.

Requirements

5 + years of project management experience
5 + years Microsoft Office Tools experience
Future travel to client meetings or onsite training may be required – 10-25% depending on specific role

Nice To Haves

PBM or Health Plan experience
Client implementation experience
Demonstrated use of Project Management tools
Strong written and verbal communication

Responsibilities

Build strong relationships with new clients to understand their unique needs, requirements, and expectations for a successful implementation.
Develop and manage detailed project plans, defining tasks, timelines, and key milestones while collaborating with internal and external stakeholders to drive projects to completion.
Proactively identify risks, develop mitigation strategies, resolve issues efficiently, and provide consistent project status updates to clients and stakeholders.