Manager, Implementations Delivery

Fiserv • Stafford, TX

22h

About The Position

As a successful, Manager, Implementations Delivery, you will serve as a senior delivery leader for implementation teams, helping to bring structure, visibility and accountability across a high volume of small to medium projects. You will bring your experience across Agile, Scrum, Kanban and waterfall, along with the ability to coach teams, partner with clients and internal stakeholders, and support a fast-paced delivery environment as we define the balance between Agile and Waterfall.

Requirements

• 8+ years of experience in project delivery, implementation, Agile delivery, program coordination or related roles
• Strong knowledge of Agile, Scrum, Kanban and waterfall methodologies
• Experience managing multiple concurrent projects and competing priorities
• Experience coaching, mentoring or training team members
• Experience using delivery metrics, reporting, KPIs and operational dashboards to manage delivery performance.
• Strong client-facing and stakeholder management skills
• Strong communication, organization and problem-solving skills

Nice To Haves

• Experience with Jira or similar tools
• Prior professional services or banking industry experience
• Prior supervisor or manager experience

Responsibilities

• Organize and oversee a large book of work across multiple client portfolios and individual projects, providing day-to-day delivery leadership for a high volume of small to medium projects and pivoting into hands-on implementation or project execution as needed.
• Identify risks, manage internal escalations and serve as a key escalation point and leadership resource for Implementation Analysts to help ensure delivery commitments are met.
• Partner directly with clients and internal stakeholders to communicate status, resolve project issues and support successful delivery outcomes.
• Coach and train teams on Agile, Scrum, Kanban and waterfall practices, and train team members in organization, time management, progress communication and effective use of Jira and related tools.
• Establish, monitor and analyze delivery metrics—including throughput, cycle time, milestone attainment, capacity utilization, backlog health, project aging and delivery predictability—to support data-driven decisions.
• Improve delivery processes, visibility and consistency across the organization, and provide the management with delivery-related input on Implementation Analyst skill gaps, execution patterns and coaching opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed