Manager, Implementation (Platform)

Rippling

2d•$111,000 - $171,000

About The Position

The Manager, Platform Implementations leads a team of 5–8 members responsible for delivering Platform solutions across Rippling’s client base. The role oversees end-to-end Platform onboarding and deployments, from client kickoff through go-live, and partners with Sales, Product, Engineering, and Customer Success to refine processes, improve client experiences, and deliver scalable implementations. The successful candidate will have experience managing high-performing implementation teams, building processes and systems, driving operational rigor, and delivering customer impact. The role also requires handling ambiguity and unstructured situations while leading a team with high standards.

Requirements

Proven track record in hiring and overseeing distributed teams.
Proven track record scaling teams and maintaining SLAs and other key performance metrics.
Data-driven approach to developing, tracking, and optimizing performance metrics.
Self-motivated, detail-attentive, and action-driven, with the ability to take initiative, execute, and follow through.
Highly effective communicator with strong people instincts and the ability to build trust and work well with diverse groups inside and outside the company.
Eagerness for a hands-on role involving a range of initiatives, including work outside one’s comfort zone, with the ability to learn quickly.
Highly organized and detail-oriented, with strong follow-through on initiatives.

Responsibilities

Own the strategy and execution of Platform implementations from client kickoff through go-live.
Identify and mitigate implementation project risks and act as an escalation point for complex client implementations and technical issues.
Partner with Product, Sales, Engineering, and Customer Success leaders to improve delivery processes and client outcomes.
Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation, account management, and customer support.
Develop, monitor, and manage key performance metrics.
Build, maintain, and execute quarterly plans aligned with business objectives.
Hire, mentor, and develop high-performing teams that meet or exceed quarterly goals and deliver high-quality implementation services.
Create and optimize playbooks, tooling, and frameworks to improve consistency, efficiency, and scalability across implementations.
Drive adoption of best practices in project management, change management, and client communication.
Foster a culture focused on customer delight and maximizing adoption of Rippling’s products and services.