Manager, Implementation & Professional Services

SewerAI Corporation

7d•$150,000 - $170,000•Remote

About The Position

SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth. What problem are we solving now? ProServe delivery depends on a small number of people holding context in their heads. Implementations, integrations, migrations, and escalations are routed informally, prioritization happens live in standup rather than through a system, and there is no single owner of delivery quality or team capacity. Why now? Services volume is growing faster than the team's ability to absorb it through individual effort. Without a manager, every new customer commitment increases the load on the same few people and the boundaries between ProServe, Product, Engineering, and Sales stay undefined. What does success unlock? A services function that scales with the business instead of against it — predictable implementations, faster customer time-to-value, and repeatable patterns that feed Product rather than accumulating as one-off custom work.

Requirements

5+ years as a Forward Deployed Engineer, or otherwise in Professional Services, Solutions Engineering, Implementation, Field Engineering, Customer Engineering, or a similar technical customer-facing function.
2+ years of people management or technical team leadership experience.
Experience delivering technical customer projects involving software implementation, integrations, data migration, configuration, APIs, or enterprise systems.
Strong project management instincts: scope control, timelines, risk management, stakeholder alignment, and crisp communication.
Ability to work with both technical and non-technical stakeholders, including customers, engineers, sales teams, and executives.
Comfort operating in a fast-moving startup with evolving process and ambiguous ownership boundaries.

Nice To Haves

Experience leading Forward Deployed Engineers, Solutions Architects, Implementation Engineers, or Professional Services Engineers.
Experience with municipal utilities, infrastructure, public sector customers, GIS, CMMS, asset management systems, or inspection workflows.
Familiarity with Cityworks, Cartegraph / OpenGov, Lucity, VUEWorks, ArcGIS, WinCan, ITpipes, or similar operational platforms.
Experience building delivery playbooks, services catalogs, estimation models, or implementation methodologies from scratch.
Technical fluency with APIs, databases, ETL workflows, SFTP and file exchange, data validation, and integration architecture.
Experience partnering with Product and Engineering to productize repeatable services work.

Responsibilities

Lead and develop the team: Manage, coach, and develop Forward Deployed Engineers and Professional Services team members. Set clear expectations for project ownership, customer communication, technical quality, and delivery standards. Build career paths, operating rhythms, onboarding materials, and performance feedback loops. Balance team workload across implementations, integrations, migrations, escalations, and strategic customer work.
Own implementation and delivery execution: Oversee customer implementation projects from kickoff through go-live and stabilization. Ensure projects have clear scopes, timelines, owners, risks, and success criteria. Improve delivery predictability across standard onboarding, custom integrations, data migrations, and customer-specific services. Partner with Customer Success, Sales, Solutions Engineering, Product, and Engineering on handoffs and execution.
Build scalable ProServe systems: Create and improve repeatable playbooks, templates, trackers, estimation models, and delivery workflows. Define which work should be standard, custom, productized, or escalated to Engineering. Improve intake, scoping, prioritization, project tracking, and reporting for services work. Identify operational bottlenecks and implement process improvements that increase team leverage.
Drive technical customer outcomes: Guide technical discovery and solution design for complex customer deployments. Support integrations with CMMS, GIS, inspection platforms, file transfer workflows, and customer data environments. Help the team deliver reliable data migrations, configuration work, API-based integrations, and field deployment support. Serve as an escalation point for technically complex or high-risk customer projects.
Partner cross-functionally: Work with Product and Engineering to surface recurring customer needs, implementation friction, and integration requirements. Collaborate with Sales and Solutions Engineering on scoping, pricing inputs, technical feasibility, and customer commitments. Partner with Customer Success so customers move from implementation into healthy ongoing adoption. Represent ProServe capacity, risks, and delivery tradeoffs in planning conversations.