Manager III, Training (Grand Rapids, MI)

Dollar Tree•Grand Rapids, MI

19h•Onsite

About The Position

This role is responsible for supporting the Grand Rapids, MI area, focusing on retail field training implementation specifically for Family Dollar. The Regional Training Manager (RTM) position is accountable for Field Talent Development, Instructor-led training, District Manager Training, and Train-The-Trainer sessions. This includes the selection, assessment, oversight, certification, and ongoing management of the Model Store Training Program. The RTM ensures the quality and full completion of training and certification for District Managers and Store Managers prior to their assignment to new roles. The position involves professional classroom and in-store experiential facilitation of major field training initiatives, establishing and maintaining effective regional business partnerships, and consulting as a subject matter expert (SME) in the instructional design and development of training content for the field. Strategic planning and alignment of training deployment in key markets are also crucial, supporting the company's People Plan and learning governance strategy. RTMs possess comprehensive knowledge of store operations, deliver best-in-class learning through various methods, and act as training business partners to Regional Directors and District Managers, providing regular business updates and training solutions. They interact with all levels of the business, including senior leaders during major training initiatives. Emotional intelligence, adaptability, and the ability to lead change are critical in this rapidly growing organization. The role requires willingness to travel up to 12 days per month, which may include air travel, driving a company vehicle for up to 5 hours to locations, shuttles, trains, and rental cars.

Requirements

3 to 5 years Training and Facilitation experience in human resources, business, education or equivalent experience as a multi-unit manager.
Must be able to work in a fast-paced, ever changing and results-based environment.
High School Diploma with 3 to 5 years training experience.
Proficient in Microsoft Office Suite (i.e., Outlook, Excel, OneNote, PowerPoint).
Must have excellent interpersonal, verbal, and written skills.
Candidates must reside in or be within reasonable commuting distance of Grand Rapids, Michigan.
Must be willing to travel up to 12 days per month which may include, air travel, driving company vehicle for up to 5 hours to locations: shuttles, trains, and rental cars.

Nice To Haves

Certification in coaching and/or Training APTD Certification.
Retail training experience.
Multi-unit experience.
Undergraduate degree/Graduate degree.

Responsibilities

Oversee Model Store Trainers (MST) including identification, in-store assessment, certification for all districts, and ongoing retention/succession of the MST Program.
Ensure the SM Training Program is executed per company expectation, producing highly proficient Store Managers at time of assignment.
Oversee and manage the DM Training Program, creating DM training plans, providing high levels on ongoing interaction and support during training, producing highly proficient District Managers at time of assignment.
Strategically consult, plan and coordinate with DMs to support Zone People Visits in key markets/major initiatives.
Provide performance consultation to regional business partners regarding MSTs, SMTs and DMITs.
Consult with regional business partners to ensure MST selections meet all requirements for the role.
Facilitate MST Certification Sessions once per quarter as scheduled.
Gather feedback to determine performance gaps and conduct needs analysis to determine appropriate training solutions.
Able to leverage adult learning principles and methodologies to support delivery of SSC content development that the RTM facilitates in the field.
Provide SME for DM Trainer Program development and implementation.
Conduct Train-The-Trainer sessions with DM Trainers, so they can effectively provide technical training for the overall DM audience in their respective regions.
Responsible for facilitation of SSC/Zone-based DM Training Program.
Conduct ongoing quarterly MST Council sessions to maintain high levels of engagement and to ensure SM Training Program execution.
Conduct in-person field visits with MSTs to validate that the SM Training Program is being executed per company expectation, communicating through email with regional business partners pre-visit and post-visit to ensure appropriate business partner support.
Responsible to facilitate large groups of 80 -120 people for major company events.
Be a Training Champion to sustain training, embed learning behaviors into daily Ops and business partner routines.
Implement best-in-class learning strategies to ensure learning objectives are achieved through facilitation.
Consult as a SME, with the SSC Development Design Team, on development of assessments, measurement, and productivity tools to sustain training, identify knowledge, skill and application gaps.