Manager II, Spares Service

ASM•Phoenix, AZ

8d•Onsite

About The Position

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful. ASM is an inclusive workplace. We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, We Care and that is how we will continue to succeed.

Requirements

Bachelor's degree in business, Sales, Marketing, Supply Chain, Operations, or related field.
10+ years of account management, customer success, sales, operations, or strategic relationship management experience, including experience leading or mentoring teams.
Experience managing large, complex, or enterprise-level customer accounts.
Strong business acumen and commercial management skills.
Excellent communication and presentation skills.
Ability to influence stakeholders at all organizational levels.
Demonstrated people leadership experience, including coaching, performance management, expectation setting, and team development.
Proven ability to lead cross-functional teams, influence senior stakeholders, and drive accountability across complex customer and operational environments.
Proficiency in CRM systems, Power BI, and Microsoft Office Suite.

Nice To Haves

Experience in manufacturing, supply chain, customer service, technology, or industrial sectors.
Knowledge of customer engagement methodologies and account planning.
Experience managing multi-million-dollar customer portfolios.
MBA or advanced business degree preferred.
Strong analytical and financial management capabilities.
Experience with Lean, Six Sigma, or continuous improvement methodologies.
Project management experience.
Experience leading account management, customer service, supply chain, or operations teams in a matrixed organization.
Professional certification such as Lean Six Sigma Green Belt, PMP, or APICS preferred.

Responsibilities

Serve as the primary contact for assigned key accounts regarding spare parts requirements.
Build and maintain strong customer relationships to enhance satisfaction and long-term partnerships.
Conduct regular business reviews with customers.
Manage customer expectations related to delivery, inventory availability, and service levels.
Proactively identify and resolve customer issues and escalations.
Manage customer consignment inventory and billable spare parts inventory.
Monitor inventory levels to ensure optimal stock availability while minimizing excess and obsolete inventory.
Drive inventory replenishment strategies based on consumption trends and customer requirements.
Ensure inventory accuracy through regular reviews and reconciliation processes.
Support inventory optimization initiatives to improve inventory turns and working capital.
Develop and maintain demand forecasts for: Install/Qual (IQ), Warranty (W), Recommended Spare Parts List (RSL), Maintenance Parts, Critical Spare Parts Lists.
Analyze historical consumption data, equipment population, and maintenance plans to improve forecast accuracy.
Collaborate with customers and internal stakeholders to identify upcoming demand fluctuations.
Act as the liaison between customers and internal functions - Buyers / Procurement, Supply Chain, Planning, Logistics, Service Operations.
Coordinate actions to resolve supply constraints and expedite critical orders.
Support continuous communication across stakeholders to ensure on-time delivery and customer satisfaction.
Participate in supply reviews and operational planning meetings.
Lead, coach, and mentor account management team members to improve performance, customer ownership, and professional development.
Set clear expectations, priorities, and accountability standards for team members supporting strategic accounts.
Provide regular feedback, performance guidance, and support for issue resolution and escalation management.
Promote a culture of collaboration, proactive communication, continuous improvement, and customer-first execution.
Partner with leadership to identify capability gaps, resource needs, and development opportunities across the team.
Own and report performance metrics for assigned accounts.
Prepare and present regular operational and business performance reports.
Track and drive improvements in key KPIs, including: Customer Satisfaction, Forecast Accuracy, Inventory Availability, Inventory Turns, Service Level / Fill Rate, Consignment Inventory Utilization, Revenue Growth from Spare Parts.