Mannager II, Security Risk Management

Kroll • Boston, MA

3d • Onsite

About The Position

Kroll is seeking an experienced leader to manage a Crisis Management and Intelligence Centre (CMIC) embedded within a world-leading financial services client. The CMIC plays a critical role in protecting the client's people, offices, portfolio companies, and investments worldwide by identifying, monitoring, and responding to a broad range of threats. These include geopolitical developments, civil unrest, terrorism, severe weather, natural disasters, direct threats to personnel, operational disruptions, and other emerging risks. This is a high-profile leadership role overseeing the client's global CMIC, with analyst teams based in Boston, Singapore, and Dublin operating in a follow-the-sun model. The successful candidate will provide formal line management to the regional managers leading these teams, while fostering a high-performing, collaborative, and consistent global operation. The role carries significant responsibility for senior stakeholder engagement, working in close partnership with the client to shape the strategic direction and continued maturity of the CMIC. As the capability evolves, the Global Manager will drive continuous improvement, ensuring the function remains aligned with the client's changing priorities and is equipped to address emerging risks, evolving threats, and new business requirements. We are seeking an exceptional leader with proven experience managing a comparable crisis management, intelligence, or security operations function. The successful candidate will possess outstanding leadership, communication, and stakeholder management skills, together with a track record of building high-performing teams and delivering strategic improvements in complex, client-facing environments.

Requirements

• Proven experience managing a comparable crisis management, intelligence, or security operations function.
• Outstanding leadership, communication, and stakeholder management skills.
• Track record of building high-performing teams and delivering strategic improvements in complex, client-facing environments.
• Experience leading global crisis management and intelligence functions.
• Expertise in crisis management governance, escalation frameworks, and incident coordination.
• Exceptional stakeholder management skills, with the ability to influence across multiple business functions.
• Strong program management capabilities, including performance metrics, reporting, and continuous improvement initiatives.
• Must be flexible with working hours to support regular coordination with teams in all regions (Americas, EMEA and APAC).

Nice To Haves

• Experience leading enterprise-wide Crisis Management, GSOC, or intelligence operations programs
• Knowledge of Enterprise Security Risk Management principles
• Experience in business continuity, resilience, and emergency management programs
• Understanding of geopolitical, security, and operational risk landscapes
• Experience managing vendor relationships and technology roadmaps
• Proven track records of organizational transformation and capability development
• Experience supporting executive leadership during complex, multinational incidents, and crises
• Experience leading or supporting response and coordination efforts during technology application outages

Responsibilities

• Provide formal line management to the regional managers leading these teams, while fostering a high-performing, collaborative, and consistent global operation.
• Shape the strategic direction and continued maturity of the CMIC.
• Drive continuous improvement, ensuring the function remains aligned with the client's changing priorities and is equipped to address emerging risks, evolving threats, and new business requirements.
• Lead and develop geographically dispersed management teams.
• Engage senior leadership.
• Establish and drive global operational standards, policies, and procedures.
• Manage program metrics, reporting, and continuous improvement initiatives.
• Operate effectively in high-pressure environments and manage competing priorities.
• Support regular coordination with teams in all regions (Americas, EMEA and APAC).

Benefits

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.
• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.
• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.
• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
• Retirement Plans: 401(k) plans with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed