Manager II, Quality Assurance

Consensus Cloud Solutions

6d•$150,000 - $160,000•Remote

About The Position

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare. Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care. Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators. Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it. Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

Requirements

Bachelor's degree in Engineering, Computer Science, or equivalent practical experience.
Minimum 12+ years of software quality assurance experience.
Minimum 6+ years in a QA management or leadership role.
Expected in depth automation experience.
Hands-on experience with automation frameworks including Selenium, Playwright, NodeJS, and Appium.
Experience building scalable, reusable automation frameworks with self-healing capabilities.
Proficiency in scripting languages and tools such as Node JS, JMeter, and Postman.
Ability to validate AI/ML-powered features including LLM-integrated and prompt-based workflows.
Frontend and backend application validation experience REST API testing proficiency.
Functional and load/performance test plan development.
Strong understanding of Agile and DevOps methodologies.
Hands-on experience with CI/CD pipelines and integration of QA into automated build and release processes.
Familiarity with AI-augmented development workflows and their impact on QA coverage.
Test management: TestRail, JIRA.
Device/API testing: Kobiton, Postman.
Time tracking & traceability: Tempo, JIRA.
Debugging tools and techniques for identifying and resolving application errors.
Risk-based testing strategy and risk identification.
Defect lifecycle management and root cause analysis.
QA metrics, dashboards, and predictive quality analytics.
Ability to achieve and maintain a security clearance with the U.S. Government is required.

Nice To Haves

Experience designing QA strategies for products with embedded AI/ML or LLM-driven features.
Experience with self-healing automation frameworks and intelligent test maintenance.
Familiarity with containerized testing environments (e.g., Docker, Kubernetes).
Experience integrating automated testing into cloud-based CI/CD pipelines.

Responsibilities

Lead, mentor, and coach QA Leads and Engineers across onshore and offshore teams.
Manage resource allocation, performance evaluations, hiring, and professional development.
Ensure adequate resource coverage across all assigned applications and projects.
Own the development of test strategies, test plans, test case reviews, and impact analysis.
Enforce QA processes, standards, and best practices across the team.
Conduct regular QA audits to ensure compliance and consistency.
Define and govern automation strategy, including scope, reusability, and maintainability standards.
Drive adoption of AI-assisted and self-healing automation frameworks.
Mentor the automation team on modern tools including Playwright, Selenium, NodeJS and AI-native testing platforms.
Evaluate and communicate risks associated with testing strategies and recommend mitigations.
Monitor QA metrics, defect trends, root cause analyses, and quality dashboards proactively.
Leverage predictive analytics to surface quality issues before they reach production.
Partner with Development, Project Management, QA Managers, product managers, and Program Owners to resolve quality issues.
Participate in production deployment validation and post-release support activities.
Identify and implement process improvements driven by data and AI-assisted quality metrics.
Stay current on emerging QA trends, tools, and AI developments impacting the testing landscape.
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.