Manager II Pharmacy Compliance Coordination

Ahold Delhaize•Pleasant Hill, ME

6d•Hybrid

About The Position

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The Manager of Pharmacy Compliance Coordination is responsible for leading, overseeing, and continuously improving the company’s controlled substance compliance, monitoring, and diversion prevention efforts across retail pharmacy operations. This role also coordinates data sharing and reporting compliance activities on behalf of the ADUSA retail brands. The position reports to the Director of Pharmacy Compliance and Regulatory Affairs and manages the Compliance Coordination team to ensure adherence to federal and state controlled substance laws & regulations, and company initiatives related to controlled substances. The role serves as a key liaison between pharmacy operations, compliance, legal, and regulatory agencies. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Quincy, MA, Carlisle, PA, Scarborough, ME.

Requirements

Bachelor’s degree in Pharmacy or PharmD degree
Knowledge of controlled substance compliance and diversion control programs
10+ years pharmacy practice or operations management experience
Ability to work independently, self-manage priorities and meet deadlines in a fast-paced environment
Strong communication skills to effectively interact with multiple levels within the organization
Strong writing and documentation skills with attention to detail and ability to clearly communicate complex information
Ability to make logic-based decisions leveraging data and information from a variety of sources
Sound judgment and confidence in navigating complex discussions while maintaining a professional and collaborative approach
Demonstrated experience in data analysis, including proficiency in tools such as Excel, Power BI, or similar platforms.

Responsibilities

Manages a comprehensive controlled substance compliance program for the Ahold Delhaize USA pharmacy Brands
Maintains and develops new written standard operating procedures related to controlled substance compliance and diversion monitoring
Monitors legislative and regulatory changes related to controlled substances to ensure ongoing compliance, and provides content expertise around the complex state and federal controlled substance regulations
Manages a controlled substance monitoring & audit program using data analytics to identify trends and anomalies in support of ongoing due diligence processes
Conducts comprehensive due diligence reviews of prescribers and Brand pharmacies
Collaborates with internal stakeholders (Pharmacy Ops, Legal and Compliance) on issues related to controlled substances
Collaborates with Brand Pharmacy Operations on loss of controlled substance investigations and reporting
Manages processes to conduct proactive controlled substance compliance reviews at Brand pharmacy locations
Creates and maintains reporting on the company’s controlled substance compliance and monitoring efforts
Maintains electronic training provided to all pharmacy associates on controlled substance standard operating procedures
Manages processes to review and investigate orders of controlled substances designated as suspicious and to coordinate wholesaler site visits and reviews.