Manager II, Pediatrics

Sutter Health•Daly City, CA

About The Position

Manages and provides operational leadership to assigned areas of the Medical Foundation and outpatient clinics, ensuring progress toward organizational goals for patient and team safety, affordability, quality, patient satisfaction, and access. Plans and organizes operations and resources to support effective, efficient patient care consistent with applicable laws, standards, and regulations. Establishes protocols and practices and ensures compliance with department, affiliate, operating-unit, and system standards, policies, and procedures, as well as local and state standards and applicable laws and regulations. Takes a strategic and tactical approach to identifying best practices, standardizing workflows and processes, and developing plans to implement changes. Establishes and manages capital and operational budgets to achieve financial targets through effective use of personnel, resources, and supplies. Develops and maintains partnerships with internal and external peers, leaders, and local, state, and federal agencies to collaborate on initiatives and resolve issues. Provides guidance or direct intervention to address challenging or complex situations.

Requirements

Bachelor’s degree in Business Administration, Healthcare, or a related field; equivalent experience may be accepted in lieu of the degree.
Eight years of recent relevant experience.
Extensive knowledge of healthcare operations in a non-acute setting and how departmental workflows affect other departments.
Comprehensive knowledge of applicable state, federal, licensing, and local regulations for outpatient services, including Medicare, Medi-Cal, Medicaid, the Knox-Keene Act, and the Stark II Statute.
Ability to build relationships with physicians, medical directors, nursing, and other key departments.
Demonstrated leadership, team-building, coaching, and mentoring skills, including the ability to motivate and engage others.
Understanding of operations and workflows, with tactical and analytical thinking and planning skills.
Ability to develop plans, identify obstacles, and resolve operational issues.
Ability to establish effective working partnerships with employees, peers, physicians, and leaders to achieve business objectives.
Verbal, written communication, and interpersonal skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Ability to work in a dynamic, fast-paced environment with changing business priorities.
Organizational and time-management skills, including prioritizing multiple projects while delivering quality service and achieving business results.
Customer-service focus in decisions and actions.
Ability to work and interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
Working knowledge of wage and hour laws.

Responsibilities

Manage and provide operational leadership to assigned Medical Foundation and outpatient clinic areas.
Plan and organize operations and resources for effective, efficient patient care.
Establish protocols and practices and ensure compliance with organizational policies, standards, and applicable laws and regulations.
Identify best practices, standardize workflows and processes, and develop plans to implement changes.
Establish and manage capital and operational budgets to meet financial targets through effective utilization of personnel, resources, and supplies.
Build and maintain partnerships with internal and external peers, leaders, and government agencies to support initiatives and resolve issues.
Provide guidance or direct intervention to resolve challenging or complex situations.
Support organizational goals for patient and team safety, affordability, quality, patient satisfaction, and access.