Manager II, Pediatrics

Sutter Health•Daly City, CA

3d•$121,306 - $181,958

About The Position

Manages and provides operational leadership to assigned areas of the Medical Foundation and outpatient clinics, ensuring organizational goals and initiatives for patient and team safety, affordability, quality, patient satisfaction, and access are met. Plans and organizes operations and resources to support effective, efficient patient care consistent with applicable laws, standards, and regulations. Establishes protocols and practices and ensures compliance with department, affiliate, operating unit, and system standards, policies, procedures, and applicable local and state requirements. Identifies best practices, standardizes workflows and processes, and develops plans to implement changes. Establishes and manages capital and operational budgets, using personnel, resources, and supplies effectively to achieve financial targets. Builds and maintains partnerships with internal and external peers, leaders, and local, state, or federal agencies to collaborate on initiatives and resolve issues. Provides guidance or direct intervention in challenging or complex situations.

Requirements

Bachelor’s degree in Business Administration, Healthcare, or a related field; equivalent experience may be accepted in lieu of the degree.
Eight years of recent relevant experience.
Extensive knowledge of healthcare operations in a non-acute setting and of how departmental processes and workflows affect other departments.
Comprehensive knowledge of applicable federal, state, licensing, and local regulations relating to outpatient services, including Medicare, MediCal, Medicaid, the Knox-Keene Act, and the Stark II Statute.
Ability to form relationships with physicians and medical directors, nursing, and other key departments.
Leadership skills, including team building, coaching, mentoring, motivating, and engaging others.
Understanding of operations and workflows.
Tactical, analytical, and planning skills, including developing plans to achieve objectives, identifying obstacles, and resolving operational issues.
Ability to establish effective working partnerships with employees, peers, physicians, and leaders to achieve business objectives.
Verbal and written communication and interpersonal skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Ability to work in a dynamic, fast-paced environment with changing business priorities.
Organizational and time-management skills, including prioritizing multiple projects while delivering quality service and achieving business results.
Customer-service focus in decisions and actions.
Ability to work and interact with diverse populations, respect cultural and linguistic differences, and foster an inclusive work environment.
Working knowledge of wage and hour laws.

Responsibilities

Manage and provide operational leadership to assigned Medical Foundation and outpatient clinic areas.
Plan and organize operations and resources to deliver patient care effectively and efficiently.
Establish protocols and practices and ensure compliance with organizational standards, policies, procedures, and applicable laws and regulations.
Identify best practices, standardize workflows and processes, and develop plans to implement operational changes.
Establish and manage capital and operational budgets to meet financial targets through effective use of personnel, resources, and supplies.
Build and maintain partnerships with internal and external peers, leaders, and government agencies to collaborate on initiatives and resolve issues.
Provide guidance or direct intervention in challenging or complex situations.