Manager II, Operations (Hunger Action Center)

Atlanta Community Food Bank Inc•East Point, GA

About The Position

The Manager II, Operations (HAC) is a hands-on leadership role responsible for overseeing daily operations within the Hunger Action Center (HAC), one of the Atlanta Community Food Bank’s most volunteer-driven and production-focused environments. This position supervises a team and partners closely with frontline leadership to ensure efficient warehouse operations, strong team performance, and an exceptional experience for the more than 30,000 volunteers who serve annually. The role supports operational execution across multiple program areas, including salvage and reclamation operations and the Commodity Supplemental Food Program (CSFP), while helping ensure production goals are met in a safe, organized, and service-oriented environment. The successful candidate will lead through collaboration, problem-solving, and continuous improvement, supporting staff development, operational efficiency, and a mission-driven culture focused on both volunteer engagement and operational excellence.

Requirements

Proven track record of building and leading high-performing teams, including coaching, developing, managing performance, interviewing, hiring, and resolving employee relations matters.
Demonstrated success managing warehouse and/or retail operations, including organization and maintenance of physical space, inventory planning and control, staffing oversight, and volunteer coordination.
Experience developing, implementing, and continuously improving operational processes in alignment with safety standards while ensuring timely execution and delivery of products to clients.
Strong working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) and Google Workspace applications.
Demonstrated experience utilizing warehouse management, inventory management, and/or ERP systems to support operational efficiency and reporting.
Strong interpersonal, verbal, and written communication skills with the ability to effectively manage multiple priorities, exercise sound judgment, and collaborate with diverse teams in a fast-paced environment.
Proven strategic and critical thinking skills, with the ability to analyze operational challenges, identify process improvement opportunities, and implement effective solutions that support organizational goals.

Responsibilities

Oversee daily warehouse operations related to salvage sorting, inventory flow, and product handling.
Support the opening and closing of the facility, as needed.
Oversee the setup, organization, and maintenance of sorting areas and operational equipment.
Ensure accurate operational documentation and reporting, including floor inventory, inspection and sanitation checklists, dump reports, temperature logs, and equipment records.
Monitor inventory control processes, including receipting, validation, cycle counts, reconciliation, and adherence to FIFO (First In, First Out) practices.
Ensure staff and volunteers are following safety, food safety, and compliance standards across operations.
Identify operational challenges, improve workflows, and support efficient day-to-day execution.
Oversee the volunteer experience to help ensure a welcoming, engaging, and mission-driven environment.
Support efforts to ensure volunteers feel appreciated and informed throughout their service experience.
Oversee volunteer production activities, including volunteer onboarding, training support, and daily coordination efforts led by frontline team members.
Help ensure volunteers receive clear, current, and meaningful information while supporting quality and productivity goals.
Monitor product quality throughout volunteer sorting activities to ensure accurate coding, proper storage, and adherence to operational standards.
Partner with HAC supervisor and frontline staff to maintain a high standard of customer service and volunteer engagement.
Execute department strategy by translating goals and initiatives into actionable plans for the team.
In collaboration with the supervisor, lead operations, ensuring team members are productive, engaged, and meeting performance expectations.
Provide hands-on support to team members, guiding them through challenges and offering real-time coaching and feedback.
Monitor and evaluate team performance, implementing improvement plans and ensuring adherence to organizational standards.
Facilitate communication between staff and upper management, ensuring clarity on expectations, priorities, and progress.
Support hiring, onboarding, and training of new team members, ensuring they are equipped to perform their roles effectively.
Foster a positive team environment, promoting collaboration, accountability, and strong morale within the department.
Track and report team metrics to department leadership, identifying areas for improvement and successes in meeting goals.