Senior Manager, Senior Hunger Strategies Operations

CAPITAL AREA FOOD BANK•Washington, DC

3d•$83,800 - $113,400•Hybrid

About The Position

The Senior Manager, Senior Hunger Strategies Operation is responsible for leading the execution of Commodity Supplemental Food Program (CSFP) and Senior Hunger operations to ensure programs maintain appropriate caseload levels and remain compliant with all federal, state, and organizational requirements. This role is critical in shaping and advancing operational models that are equitable, efficient, scalable, and responsive to the needs of current and future participants. The Senior Manager provides direct leadership to a team that includes truck drivers, van drivers, inventory personnel, and operational staff while overseeing all aspects of Senior Hunger and inbound operations. Responsibilities include inbound receiving, commodity ordering and receipt, inventory management and accuracy, warehouse coordination, transportation oversight, and vehicle repair and maintenance. This position ensures operational excellence through strong process management, cross-functional collaboration, regulatory compliance, and continuous improvement initiatives that support CAFB’s mission and strategic distribution goals.

Requirements

Bachelor’s degree preferred or equivalent combination of education and 3–5 years of management experience in a warehouse, distribution, logistics, transportation, or inventory environment.
Experience managing inbound operations, inventory control, warehouse processes, and preferred transportation activities.
Demonstrated leadership, problem-solving, process improvement, and procedural development skills.
Strong interpersonal, organizational, and communication skills with the ability to lead and motivate teams.
Ability to work independently while managing multiple priorities in a fast-paced operational environment.
Strong computer and systems skills, including Microsoft Office Suite with advanced Excel proficiency preferred.
Working knowledge of warehouse inventory systems, transportation tracking systems, barcoding systems, and ERP/WMS platforms.
Proficient in SharePoint and other document management platforms used to store, organize, and maintain operational records.
Ability and proper certification to safely operate warehouse equipment including forklifts, pallet jacks, and other material handling equipment.
Ability to multitask and effectively lead operational teams throughout the workday.
Strong analytical and organizational skills with the ability to interpret operational data and identify trends.
Demonstrates attention to detail and strong follow-through on operational processes and compliance requirements.
Exhibits creativity and initiative in solving operational challenges and improving workflows.
Excellent verbal and written communication skills with the ability to collaborate cross-functionally.
Ability to sit, stand, walk, bend, and move throughout warehouse and office environments for extended periods.
Frequently lifts office supplies, warehouse materials, or food products up to 40 pounds.
Ability to work regular business hours with flexibility to support extended hours, weekends, special events, emergency operations, or peak operational periods when necessary.
Local travel throughout Washington, DC, Maryland, and Virginia may be required.
Ability to manage tight deadlines and support additional organizational activities as needed.

Nice To Haves

Working knowledge of the DC metropolitan area preferred.

Responsibilities

Ordering CSFP commodities through USDA systems, including WBSCM, in alignment with State Agency guidance and program requirements.
Timely and accurate submission of monthly FNS-153 and other required reporting documentation.
Overseeing the receipt and processing of CSFP Direct and Multifood orders within required timelines, ensuring all receipts are accurately entered into WBSCM and internal inventory systems.
Overseeing inbound receiving operations, including scheduling, unloading, inspection, product verification, documentation, and system receipting for inbound deliveries across dry, cooler, and freezer environments.
Ensuring inbound deliveries are properly staged, inspected, and put away in designated warehouse locations in accordance with established Standard Operating Procedures (SOPs).
Maintaining inventory accuracy and ensuring inventory transactions are completed timely and correctly within warehouse management systems.
Developing, implementing, and enforcing SOPs related to inventory control, inbound operations, product handling, storage practices, cycle counts, staging, and warehouse organization.
Overseeing inventory rotation and monitoring expiration/use-by dates to ensure compliance with USDA regulations, food safety standards, and FIFO inventory practices.
Conducting and overseeing monthly inventory counts and recurring cycle count programs for CSFP commodities and other assigned inventory categories.
Evaluating inventory movement and warehouse slotting strategies to improve product flow, maximize storage utilization, and support operational efficiency.
Maintaining safety, sanitation, housekeeping, and AIB readiness standards within CSFP, inbound, and assigned warehouse areas.
Coordinating closely with the CSFP Program Manager, Senior Director, Food Resources, Transportation, and Inventory teams to align operational priorities and ensure service continuity.
Communicating with program staff to support monthly packing menus, product allocations, and inventory planning activities.
Ensuring commodities and products are accurately pulled, staged, and prepared for packing and distribution operations.
Investigating and resolving inventory discrepancies, receiving issues, damaged product concerns, and operational variances in a timely manner.
Collaborating with Senior Leadership to ensure drivers and transportation operations are functioning safely, efficiently, and in alignment with operational goals.
Developing and maintaining standard delivery routes and transportation schedules based on site distribution requirements and organizational needs.
Coordinating with Transportation leadership to ensure fleet utilization, scheduling, and routing maximize operational efficiency and customer service levels.
Supporting and coordinating driver safety initiatives, DOT compliance, and transportation training programs to reduce preventable accidents and minimize operational risk.
Ensuring all transportation activities comply with federal, state, and DOT regulations related to fleet operations and driver safety.
Coordinating with Transportation and Fleet partners to ensure vehicles are properly maintained and serviced in accordance with lease agreements and preventative maintenance schedules.
Monitoring transportation-related KPIs, vehicle utilization, maintenance trends, and operational performance metrics.
Supporting emergency response operations, schedule adjustments, and cross-functional transportation needs as required.
Partnering with the Volunteer Department to coordinate volunteer schedules and support staffing plans for CSFP packing operations.
Overseeing volunteer-supported packing activities to ensure compliance with program standards, food safety requirements, and operational expectations.
Ensuring CSFP boxes and related distributions are packed accurately and consistently according to program requirements.
Overseeing packing operations and workflow coordination to ensure efficiency, accuracy, and timely completion of packing activities.
Supporting continuous improvement initiatives related to volunteer engagement, packing flow, workspace organization, and operational productivity.