Manager II, Clinic

NorthLakes Community Clinic•Hurley, WI

About The Position

The Manager II, Clinic directs site operations and clinical practices to support patient safety, quality of care, and access to clinical services. The role ensures that services function in an integrated manner and that the site complies with regulatory requirements and organizational policies. Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment. The Clinic Manager serves as the main point of contact for site operations, oversees clinical and/or administrative staff, supports staffing and provider scheduling, manages non-provider employee performance, and makes local decisions affecting workflow, staffing, and budget. The role collaborates with organizational management teams and regional operations leadership on quality improvement, policies, procedures, risk management, and communication with external partners. It also supports staff training compliance and shares site-specific dashboards and quality improvement data with providers and staff.

Requirements

Bachelor’s degree (B.A. or B.S.) or equivalent; or three to four years of related experience and/or training; or an equivalent combination of education and experience.
Must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

Nice To Haves

Knowledge of Microsoft Office.
Experience with an Electronic Health Record.
Experience with budget development and implementation.

Responsibilities

Act as the single point of contact for site operations and delegate tasks as appropriate.
Identify growth needs in collaboration with providers and leadership staff.
Oversee clinical and/or administrative staff at assigned site or sites.
Work with management team members to develop and implement PDSA projects, protocols, policies, and procedures.
Ensure the site is appropriately and adequately staffed at all times.
Manage provider scheduling changes in consultation with the specific Clinical Director and Chief Operations Officer.
Manage non-provider employees’ performance and conduct performance evaluations.
Assess the need for additional resources and provide them when appropriate.
Manage the site budget.
Represent the organization as an ambassador and work with Clinic Managers and Supervisors in the region to ensure consistent communication with external partners.
Work with the Director of Regional Operations to implement and coordinate on-site quality improvement activities.
Attend management meetings and related trainings.
Ensure compliance with organizational policies, including clinical, safety, financial, and personnel policies.
Work with the Safety Manager to ensure appropriate safety trainings are held and attended.
Ensure employee compliance with required trainings and vaccinations or immunizations.
Communicate and share site-specific dashboards and quality improvement data with providers and staff.
Make local decisions affecting workflow, staffing, and budget items.
Work with the Director of Regional Operations to identify and manage organizational risk.

Benefits

Medical and dental insurance for eligible employees working 24 or more hours per week.
Employer-paid group term life and disability insurance.
Employer contribution toward a Health Savings Account.
Flexible Spending Accounts.
Paid Time Off (PTO), paid holidays, and a Paid Leave Bank.
403(b) with a 4% employer match.
Vision insurance.
Supplemental life, AD&D, and disability benefits.
Tuition reimbursement.
Health and Wellness reimbursement program.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Partner of the HRSA/NHSC loan repayment program.