Manager II, Clinic

NorthLakes Community Clinic•Hurley, WI

About The Position

The Manager II, Clinic directs the operations and clinical practices of one or more sites, ensuring patient safety, quality of care, access to services, regulatory compliance, and integrated service delivery. The manager is the single point of contact for site operations and oversees clinical and/or administrative staff, staffing, provider scheduling changes, employee performance, resources, and the site budget. The role collaborates with providers, organizational leaders, management teams, and the Director of Regional Operations on growth, quality improvement, policies and procedures, risk management, and operational decisions. The manager represents the organization with external partners and shares site dashboards and quality improvement data with providers and staff. Candidates must reside within NorthLakes' service area when hired and maintain that residency throughout employment.

Requirements

Bachelor’s degree (B.A. or B.S.), or three to four years of related experience and/or training, or an equivalent combination of education and experience.
Must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

Nice To Haves

Knowledge of Microsoft Office.
Electronic health record experience.
Experience with budget development and implementation.

Responsibilities

Act as the single point of contact for site operations and delegate responsibilities as appropriate.
Identify growth needs in collaboration with providers and leadership staff.
Oversee clinical and/or administrative staff at assigned sites.
Collaborate with management team members on PDSA projects, protocols, policies, and procedures.
Ensure the site is appropriately and adequately staffed at all times.
Manage provider scheduling changes.
Consult with the appropriate Clinical Director and Chief Operations Officer.
Manage non-provider employees’ performance and conduct performance evaluations.
Assess the need for additional resources and provide them when appropriate.
Manage the site budget.
Represent the organization as an ambassador and coordinate consistent communication with external partners alongside other Clinic Managers and Supervisors in the region.
Work with the Director of Regional Operations to implement and coordinate on-site quality improvement activities.
Attend management meetings and related training.
Ensure compliance with organizational policies, including clinical, safety, financial, and personnel policies.
Work with the Safety Manager to ensure appropriate safety trainings are held and attended.
Ensure employee compliance with required trainings and vaccinations or immunizations.
Share site-specific dashboards and quality improvement data with providers and staff.
Make local decisions affecting workflow, staffing, and budget items.
Work with the Director of Regional Operations to identify and manage organizational risk.

Benefits

Medical and dental insurance.
Employer-paid group term life and disability insurance.
Employer contribution toward a Health Savings Account.
Flexible Spending Accounts.
Paid Time Off (PTO), paid holidays, and Paid Leave Bank.
403(b) plan with a 4% employer match.
Various voluntary benefits, including vision insurance and supplemental life, AD&D, and disability insurance.
Tuition reimbursement.
Health and wellness reimbursement program.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Participation as a partner in the HRSA/NHSC loan repayment program.