Manager, IAM-Governance, Strategy and Optimization

Intact FC • Montreal, QC

4d • Hybrid

About The Position

We are seeking an experienced manager to lead the team responsible for Identity and Access Management (IAM) of our external parties, including authentication and authorization services. You will provide strategic direction, operational leadership, and people management to deliver secure, scalable, and user-friendly identity capabilities for brokers and customers. This role combines product-oriented leadership, modern engineering practices, and strong stakeholder alignment to drive measurable security and business outcomes.

Requirements

• Bachelor’s degree in Computer Science, Information Security, Engineering, or related field; or equivalent experience.
• 10+ years in information technology with at least 3 years managing technical teams in security or IAM; experience leading cross‑functional initiatives at scale.
• 3+ years of hands‑on experience with IAM, including modern authentication (OIDC/OAuth2, SAML, FIDO2/WebAuthn/passkeys), token lifecycles, authorization and session management.
• Strong understanding of: IAM concepts: identity lifecycle for customers/partners, federation, RBAC/ABAC, externalized policy engines, provisioning/de‑provisioning, and segregation of duties where applicable.
• Strong understanding of Security and app delivery: cryptographic protocols/TLS, reverse proxies and CDNs/edge, API security, bot mitigation and fraud signals, OWASP Top 10, and secure SDLC practices.
• Strong understanding of Platform engineering: Kubernetes and orchestration, infrastructure‑as‑code, CI/CD, feature flags and safe rollout patterns, observability, zero‑trust principles, and DR/BCP for auth systems.
• Demonstrated portfolio planning, dependency management, and risk mitigation; proven ability to define and track product and reliability metrics.
• Initiative, creativity, and autonomy: proactive in seeking data and stakeholder input, managing expectations, articulating trade‑offs, and driving continuous improvement.
• Excellent communication and influence skills, including executive updates and guidance for engineering teams.
• Strong ethical principles and understanding of security and privacy by design in customer contexts.
• No Canadian work experience required however must be eligible to work in Canada.

Nice To Haves

• Experience with major IAM solutions is an asset (e.g., IBM Security Verify, Okta/Auth0, ForgeRock, Ping, Azure AD/Entra External ID).
• Relevant certifications are an asset (e.g., IAM vendor certs, CISSP, CCSP, cloud, product management).
• French is an asset - For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.

Responsibilities

• Lead and develop a high-performing team delivering IAM capabilities for brokers, partners, and customers, including coaching, hiring, career development, and performance management.
• Build and manage a multi‑year IAM Strategy and Roadmap (authentication, authorization, identity lifecycle), aligned to business priorities, risk reduction, and regulatory requirements.
• Own operational effectiveness of IAM platforms and services: manage vendors, SLAs, cost, and integrations; establish reference architectures and patterns for application teams.
• Drive platform simplification and modernization (consolidation, vendor rationalization, standards adoption) and cost efficiency without compromising security or user experience.
• Evaluate new capabilities; lead POCs and onboarding, in line with the roadmap (e.g., phishing‑resistant MFA, passkeys/WebAuthn, risk‑based authentication, consent management).
• Guide squads in backlog management, sprint planning, and iterative delivery; define clear OKRs and KPIs.
• Serve as a trusted advisor to product, engineering, security risk, operations, compliance, and business stakeholders; balance conversion and user friction against risk reduction.
• Support projects and programs by decomposing complex initiatives into phased deliverables; manage dependencies and risks; provide transparent status and risk reporting up to senior leadership.
• Ensure services meet SLOs for availability, performance, and resilience; implement robust observability (metrics, logs, traces), synthetic monitoring, alerting, and runbooks; define on‑call and incident response expectations and lead post‑incident reviews.
• Partner with Risk/Compliance to meet financial services regulatory expectations (e.g., SOC 2, ISO 27001, OSFI, and OSC, as applicable); ensure audit readiness and timely findings remediation.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 15%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Defined benefit pension plan offering guaranteed income for life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager