Title Manager I

Iyuno•Burbank, CA

3d•$25 - $31

About The Position

Iyuno is a global entertainment technology and localization company serving the world's leading entertainment studios in dubbing, subtitling and media services with 48 offices across 33 countries. We provide end-to-end global media services that enhance global storytelling through expert fluency, a seamless and secure experience and connected network. A technology trailblazer with grounded core values centered around quality and simplicity in an ever-changing industry. Using its sophisticated in-house technology for all product and service offerings. With over 35 million subtitled and 10 million dubbed minutes of content in 100+ languages, Iyuno is focused on connecting people, and connecting content to the world.

Requirements

Proven experience of working in a collaborative matrix role for 3 -5 years.
Strong understanding of localization operations processes.
Excellent client management and communication skills.
Strong organizational and multitasking abilities with an ability to handle multiple projects and deadlines simultaneously.
Detail orientation.
Proficiency in localization software and tools.
Focus on execution and quality.
Problem-solving and decision-making skills.
Excellent communicator and influencer, able to question and summarize effectively.

Responsibilities

Project Coordination Oversee production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints.
Review client orders, determine and schedule project deliverables, production milestones, and required tasks.
Ensure delivery requirements and objectives are accomplished within agreed time frames and funding parameters.
Manage client order specs, production data, and required elements.
Assist in developing detailed project plans that outline timelines, resources, and deliverables.
Order Delivery and System Management Oversee the delivery of orders & projects on Iyuno’s systems.
Collect client requirements from the Service Delivery Manager, understand and record the detail of every project for the Account management team and Operations team to have confidence in the system records.
Raise PO’s and ICO’s.
Maintain detailed system records of client interactions, orders, and project progress.
KPI’s and Reporting Provide Service Delivery managers with regular updates on project status, timelines, and any changes or issues that may arise.
Prepare and deliver regular status reports to clients and internal stakeholders.
Billing and Continuous Improvement Resolve unbilled projects.
Ensure timely and accurate invoicing for clients, monitoring accounts receivable to ensure prompt payment.
Identify areas for improvement or systemisation in the service delivery process and systems.
Implement improvements which enhance efficiency and quality.