Manager I, Office

California Dairies•San Diego, CA

5d•Onsite

About The Position

The role of the Office Manager I is to assist the Branch Manager I and the sales team in efficient operations of the Branch. This role oversees the general administrative functions and activities of the office. Responsibilities include but are not limited to employee record keeping, order and route reconciliation, office and facility maintenance, and customer relations and management. The role of the Office Manager I is to enable an efficient Branch. A key component of this role is in establishing and maintaining great customer and employee relations. This position requires proficiency following the company values of We are Stronger Together, We Take the Lead, We Work Hard Today for a Better Tomorrow, and We Reject the Status Quo.

Requirements

Must demonstrate good judgement when carrying out duties as assigned.
Proficient in Microsoft Office Suite or related software.
Ability to work independently and in a fast-paced environment, self-motivated and able to execute independently.
Ability to anticipate work needs and interact professionally with customers, team player with excellent collaboration skills.
Excellent organizational and time-management skills with attention to detail.
Ability to adapt to changing conditions and demands.
Ability to handle multiple priorities.
Ability to travel for business (bank deposits, meetings, supply runs, etc.).
Excellent customer service and time management skills.
Emotional intelligence.
Strong problem solving and creative skills and the ability to exercise sound judgement in making decisions based on accurate and timely analyses.
High level of integrity and dependability with a strong sense of urgency and results-orientation.
Excellent verbal, written, and social communication skills.
Courtesy, concern and cooperation are the mandatory traits that are necessary for our continued growth.
The ability to learn quickly.
Familiarity and adherence to the policies that we maintain.
Use of equipment to complete assignments are necessary, including but not limited to, the use of handheld computer, operation of pallet jack and dollies.
Must demonstrate good judgement when carrying out duties as assigned.

Nice To Haves

Associate or Bachelor’s degree in related field preferred.
Experience in wholesale distribution and sales preferred.
Prior experience working with a union contract preferred.

Responsibilities

Execute upon day-to-day operations of the Branch Office.
Serve as a point of contact concerning product information, availability, and pricing.
Compile route receipts and reports for associated departments.
Provide support for resolving any issues with driver’s hand-held devices.
Respond to customer inquiries via telephone and/or email, taking customer orders as appropriate.
Manage vendor pricing and purchase orders.
Process dock sales and make route load adjustments.
Responsible for the daily bank deposits and reconciliations.
Maintain excellent customer service relationships.
Responsibility for timekeeping system and payroll processing accuracy and reporting.
Responsible for understanding and partnering with resources to implement union contract provisions (ex: rate increases, overtime requirements, vacation scheduling).
Compile, review, and process bills for the Branch Manager approval.
Ensure successful route uploads and generate load sheets.
Responsible for all materials for courier pick-up and distribution.
Maintain supply inventory for the office and facility.
Facilitates maintenance of office equipment including cleaning, maintenance, and repairs.
Provides clerical support as needed such as answering phones, sorting and distributing mail, and preparing documents.
Maintains office files, providing an efficient system for accessing files and records.
Establish and maintain professional relationships with coworkers, customers, and parent company.
Perform other duties as assigned.