Manager I, Global Fund Investigator & Case Manager - (US Only)

Catholic Relief Services | CRS • Remote, United States

12h • $82,501 - $100,857 • Remote

About The Position

Under the direction of Sr. Director, GRC & ERM, the Global Fraud Investigator & Case Manager is responsible for managing assigned fraud case portfolio in alignment with agency standards, including but not limited to allegation credibility assessments, investigation of credible allegations, adherence to case management timeliness/ performance standards, comprehensive and sustainable remediation planning, and internal and external reporting. This is a Global Remote position. Candidates based in countries CRS is registered to work at will be prioritized.

Requirements

• Excellent relationship management skills, with the ability to influence and secure buy-in from individuals across diverse geographical and cultural settings, including those not under direct supervision.
• Demonstrated success in building capacity of peers through variety of methods.
• Strong strategic, analytical, problem-solving, and systems thinking skills, with an aptitude for seeing the big picture and exercising sound judgment.
• Proactive, resourceful, and results-oriented approach to achieving goals.
• Ethical conduct in accordance with recognized professional and organizational codes of ethics.
• Exceptional written and oral communication skills - ability to communicate clearly and succinctly for and with the given audience, who may or may not speak English as first language
• Mastery in providing and receiving constructive feedback.
• Proficient communication in remote and matrix environments - use of email, instant messaging, phone and video calling, etc.
• Outstanding customer care and service orientation.
• Continuous improvement mindset and capacity for ongoing learning.
• Advanced planning, organizational, and analytical capabilities.
• IT, data logic, and data analysis skills.
• Working knowledge of USG and other donor sub-recipient requirements.
• Sense of humor and adaptability in various professional settings.
• Knowledge of accounting, procurement, internal control frameworks and/or internal/external audits
• Familiarity with the regulations of the US, the UK, and other major donor governments and organizations, e.g., Global Fund, World Bank, etc.
• Fluent in English paired with either Spanish, French, or Arabic. Stronger preference will be given to Spanish.
• Willingness and ability to travel (normally less than 15% and up to 30%)
• Ability to legally work where the position is to be performed.
• Ability to clear a pre-employment medical clearance if requiring residence or frequent travel outside a home country.

Nice To Haves

• Candidates based in countries CRS is registered to work at will be prioritized.

Responsibilities

• Provide strategic direction of fraud risk management in alignment to global compliance systems, internal and external
• Lead the continuous development and improvement of the global investigations framework and approach.
• In collaboration with relevant Country Program, Regional Office, and Global Department personnel, either directly and/or through guidance, oversee and/or execute the assessment and investigation of fraud allegations for assigned cases. Ensure all steps throughout the investigation cycle (including credibility assessment, planning, fieldwork, reporting, remediation, and follow-up) are completed in accordance with the CRS Allegation Management Policy & Procedure and in compliance with applicable laws and donor regulations.
• Ensure case records are accurate and current in the CRS system, following Allegation Management Policy & Procedures and meeting assigned timelines
• Formulate effective root cause analysis to ensure proposed remediation measures are effective and sustainable and follow up implementation with assigned personnel.
• Reviews processes of the organization and proposes process innovations leveraging IT resources to improve process efficiency while maintaining data integrity and security.
• Prepare periodic summary reports that drive action planning and decision making for GRC Team.
• Building capacity of country, regional and departmental personnel, directly or through communities of practice, in fraud management and deterrence.
• Support the recruitment, onboarding, and mentoring of field-based personnel with fraud investigation responsibilities
• Effectively manage talent and supervise a team in the assigned area.

Benefits

• Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager