About The Position

The Sanctions Escalations Manager is responsible for overseeing the review, investigation, and resolution of escalated cases related to compliance with the OFAC sanctions programs. This role involves ensuring that TD Bank's operations adhere to U.S. sanctions regulations, identifying potential risks, and implementing corrective actions. This role leads and develops a team of professionals who provide oversight and regulatory guidance for TD’s Sanctions and Anti-Bribery/Anti-Corruption (ABAC) compliance programs. Supports specialized project work and services related to sanctions and ABAC. Oversees the timely execution of risk-based reviews of customers, transactions, or business relationships to ensure alignment with sanctions and ABAC policy and regulatory requirements.

Requirements

  • Undergraduate Degree
  • Advanced degree, professional accreditation, and/or 5+ years relevant industry experience

Responsibilities

  • Handle and review escalated sanctions cases, ensuring that all potential violations or risks are thoroughly investigated and addressed.
  • Maintain and enhance internal sanctions screening and monitoring processes, ensuring they align with OFAC regulations and company policies.
  • Work closely with internal legal, compliance, and risk management teams to ensure all sanctions-related issues are appropriately handled and documented.
  • Provide support and training to junior staff and other departments regarding OFAC sanctions compliance and the escalation process.
  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
  • Supervises and supports a small team by helping with hiring, setting clear goals, and providing regular feedback and coaching.
  • Manages the team’s daily operations in sanctions and ABAC compliance, ensuring tasks are completed accurately and on time.
  • Works with other business areas as needed and escalate more complex issues to senior management.
  • Maintains a working understanding of relevant business practices and compliance requirements, focusing on short-term priorities and team development.
  • Supervises a team that supports sanctions and Anti-Bribery/Anti-Corruption (ABAC) compliance by providing oversight and advisory services to business partners.
  • Guides and coaches team members to achieve operational goals and support their professional development in sanctions and ABAC compliance.
  • Coordinates daily compliance activities, helps resolve routine issues, and escalates more complex matters to senior management as needed.
  • Assists with preparing for regulatory exams and audits by gathering and organizing information related to sanctions and ABAC.
  • Recommends improvements to team procedures and support the implementation of changes to enhance compliance processes.
  • Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues.
  • Actively assists in developing and overseeing implementation of function procedures.
  • Ensures respective programs/policies/practices are well managed, meets function needs, complies with internal/external requirements and aligns with function priorities.
  • Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues, where appropriate.
  • Works closely with management team to support the development of business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale.
  • Participates in responding to periodic exams/audits by regulatory bodies and Internal Audit, to determine level of BSA/FCRM compliance.
  • Integrates new systems and upgrades into function operations, as needed.
  • Manages day to day operations of the function and participates in FCRM-focused special projects, and other compliance projects.
  • Responsible for updates and changes made to functional procedures and processes.
  • Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.
  • Ensures employees are building and enhancing their FCRM knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct.
  • Monitor and communicates to Senior Management, the effectiveness of strategies, programs, and practices related to own area of expertise.
  • Sets the standards for operations and manageability across the function ensuring services are built from the ground up.
  • Proactively identifies key business opportunities, researches and recommends enhancement/modifications, develops strategies to achieve recommendations.
  • Ensures department operates in compliance with applicable internal and external requirements.
  • Ensures appropriate reporting and escalation of issues based on risk profile.
  • Ensures employees are knowledgeable and complies with Bank and industry codes of conduct.
  • Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements.
  • Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations.
  • Coordinates and supports team and business (FCRM) partner FCRM related activities, as necessary.
  • Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
  • Responsible for management of the overall team providing both leadership and guidance.
  • Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty.
  • Develops annual and/or long-term plans for own area and influences plans well beyond area managed.
  • Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit.
  • Grows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually look for ways to provide and enhance the value delivered.
  • Leads and develops a high performing team of professional FCRM resources through talent acquisition, coaching/development and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees.
  • Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience.
  • Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner.
  • Manages employees in compliance with all human resources policies, procedures and guidelines of conduct.
  • Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams.
  • Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes.
  • Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.
  • Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives.
  • Acts as a brand ambassador for the function and the bank, both internally and/or externally.

Benefits

  • base salary
  • variable compensation/incentive awards
  • health and well-being benefits
  • savings and retirement programs
  • paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • banking benefits and discounts
  • career development
  • reward and recognition
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