Manager I, Expert Insights - ECS

AlphaSense•Chicago, IL

About The Position

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team: At Tegus by AlphaSense, we work directly with some of the world’s most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster. We are persistent, have a strong work ethic, and make decisions with our customer’s top of mind. Join a dynamic and results oriented team, responsible for overseeing the day-to-day operations of our Expert Call Services. About the Role: The Operations Manager will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high energy, and collaborative environment. This person will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling Alphasense values and culture in their team.

Requirements

2 + years of experience client service responsibilities
2+ years of experience in people management.
Ability to effectively train, coach and mentor a team to ensure delivery of world-class service.
Exceptional communication and interpersonal skills, capable of building relationships at all levels.
Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem.
Self-starter attitude who can initiate and drive projects to completion with minimal guidance.
Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.

Nice To Haves

Undergraduate with a bachelor's degree preferred.

Responsibilities

Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics.
Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts.
Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews.
Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.