Manager I Customer Care- FEP
About The Position
The Manager I – Customer Care is responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures. Federal Employee Program - FEP, is a proud member of the Elevance Health, Inc. family of companies, it is a powerful combination, and the foundation upon which we are creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of healthcare. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. This position is not eligible for employment based sponsorship.
Requirements
- Requires BA/BS degree and a minimum of 1 year of experience in a leadership role and a minimum of 5 years related customer service experience; or any combination of education and experience which would provide an equivalent background.
Nice To Haves
- Prior FEP experience is strongly preferred.
- Experience working in a customer service call center environment preferred.
- Experience in claims service operations preferred.
- Previous leadership experience preferred.
Responsibilities
- Directs implementation and administration of benefit programs.
- Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
- Audits to monitor efficiency and compliance with policies; prepares specialized reports.
- May be assigned to special project work consistent with the role and dictated by the needs of the business.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Manager
