Customer Care I
About The Position
About Us: At Complete Interior Package, a proud family-owned business with 36 years of dedicated service in Construction/Remodeling Field, we believe in the power of exceptional customer relationships. Our commitment to excellence and personalized service has been the cornerstone of our success. As we continue to grow, we are excited to add a dynamic individual to our team. Position Overview: We are seeking a passionate and highly organized Customer Care Representative to join our family-oriented team. As a primary liaison for our customers, you are the engine of our administrative process. Your mission is to ensure every job is prepared with proficiency and accuracy, from the initial selections/purchase order entry to the final schedule. You are ensuring our field teams have the right information to succeed and our clients receive a seamless experience.
Requirements
- Great attitude and team spirit.
- Accurate data entry experience.
- Very organized and proficient at meeting deadlines.
- Desire to provide excellent customer service.
- Experience in Microsoft Outlook.
- Commitment to continuous improvement and a proactive approach to mastering product knowledge
Responsibilities
- Manage customer inquiries with professional poise, ensuring every interaction is handled with the speed and empathy required to maintain elite customer satisfaction
- Orchestrate project scheduling and service paperwork with a high degree of accuracy to ensure all technical details are captured correctly the first time and within company guidelines
- Audit customer purchase orders and collaborate with the customer & Accounting department to resolve discrepancies before work begins
- Facilitate seamless communication with the Field Department, ensuring all job specs and site-specific details are accurately relayed to reach our 1 st visit completion
- Ensure accuracy in CRM data management, capturing detailed client interactions and job updates to streamline communication across the team
- Provide flexible administrative support to the Customer Care team, ensuring departmental goals are met during peak volumes
Benefits
- Competitive salary and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
