Manager, HVAC Service
About The Position
JW Plumbing, Heating and Air is looking for a HVAC Service Manager to lead and inspire our team of skilled HVAC professionals in delivering outstanding residential service throughout the Greater Los Angeles area. This role requires a proven leader in the HVAC industry with a passion for people, performance, and top-tier service. The ideal candidate is a coach, a strategist, and a leader who loves structure, thrives under pressure, and has a knack for finding better ways to do things. Strong communication skills, high standards, and the ability to build trust within a team are essential. This is an opportunity to shine by leading by example and motivating others.
Requirements
- 5+ years of HVAC experience, with at least 2 years in a supervisory or management role
- Proven experience managing teams in a service or sales environment
- Strong knowledge of residential HVAC systems and service operations
- ServiceTitan or similar CRM software experience
- Self-starter mindset with solid organizational and communication skills
- Tech-savvy and quick to adopt new platforms or systems
- Availability to work weekends
- Current and valid California driver’s license
Nice To Haves
- Based out of the LA area
Responsibilities
- Supervise and mentor HVAC technicians across service, sales, and installation
- Drive performance by analyzing KPIs and providing real-time coaching
- Improve and enforce workflow processes to boost team efficiency
- Conduct field ride-a-longs to support technician development and confidence
- Facilitate morning meetings to align the team on daily goals and updates
- Coordinate closely with Dispatch to ensure optimal job flow and customer satisfaction
- Help build and manage staff schedules
- Step in to resolve customer concerns quickly and professionally
- Promote pride of ownership with trucks, tools, and inventory
- Champion a safe and positive work environment
- Collaborate with leadership and apply ongoing coaching and training
Benefits
- Competitive salary + performance bonuses
- Company vehicle, phone, and tablet
- Paid training and development opportunities
- Full benefits package: medical, dental, vision, 401(k), paid holidays and PTO
- Supportive leadership and a successful team
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
