HVAC Service Manager

Blue Dot Heating, Air Conditioning•Baltimore, MD

3d•$100,000 - $125,000•Onsite

About The Position

Blue Dot Services of Maryland, in partnership with American Residential Services (ARS), is seeking an experienced HVAC Service Manager to lead and develop its residential HVAC service department. This role involves managing HVAC technicians and ensuring high-quality heating and air conditioning service operations. ARS is the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., with over 7,000 employees nationwide and 45+ years of experience.

Requirements

3 years of HVAC service experience and/or HVAC management experience.
Strong knowledge of residential HVAC systems, heating and air conditioning service, and HVAC code compliance.
Valid driver’s license with a good driving record.
Strong leadership, communication, computer, and analytical skills.
Ability to manage people, operations, and budgets effectively.

Nice To Haves

State license and HVAC code knowledge preferred.

Responsibilities

Oversee daily operations for residential HVAC service technicians and ensure efficient delivery of heating and air conditioning service and repairs.
Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management.
Oversee daily operations of residential HVAC service calls and repairs.
Monitor labor costs, materials, equipment, and expenses to maintain service department profitability.
Ensure HVAC service quality, customer satisfaction, and operational efficiency.
Coordinate with dispatch and customer service teams to optimize technician scheduling.
Conduct job site inspections and ensure compliance with HVAC codes and safety standards.
Track department operations including technician productivity, tools, vehicles, and equipment.
Provide hands-on training and development for HVAC service technicians.
Lead regular technician meetings and monitor key performance indicators (KPIs).