Manager, Human Resources - Comcast Business Sales Operations

Comcast • Philadelphia, PA

47d

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Manager, Human Resources - Comcast Business Sales Operations serves as a strategic HR partner to the Sales Operations organization, supporting the execution of business initiatives through effective HR practices. This role is responsible for delivering solutions across key HR functions including talent acquisition, employee relations, compliance, compensation, and benefits. The Manager plays a critical role in fostering a high-performance culture, ensuring alignment between HR strategies and business goals, and driving operational excellence through process improvements and policy development. Additionally, this role contributes to budget planning and supports continuous improvement across HR operations.

Requirements

• Employee Relationships
• Meeting Organization
• Net Promoter Score (NPS)
• Bachelor's Degree
• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
• 5-7 Years

Responsibilities

• Counsels, orientates and trains managers and supervisors on the interpretation and administration of Human Resources policies. Administers Human Resources policies and procedures as they pertain to all employees.
• Oversees, handles and manages employee relations issues. Assists with employee counseling, discipline and grievance handling.
• Recommends new approaches, policies and procedures to maintain efficient and effective services.
• Manages direct reports. Ensures compliance with state, local and federal guidelines and policies to protect the business and its employees.
• Partners with management to ensure strategic HR goals, policies and programs are aligned with business initiatives.
• Administers compensation programs and assists in job analysis, job evaluation and performance management to ensure compliance with division guidelines.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Telecommunications
• Number of Employees: 5,001-10,000 employees