Manager, HR Services

Insperity•Saint Louis, MO

6d•Hybrid

About The Position

Responsible for creating a “WOW” experience when leading team interactions with external and internal customers by consistently exceeding expectations. With minimal supervision and requiring independent judgment and decision-making; plans, directs and coordinates the delivery of services associated with the assessment, development and delivery of customized Insperity product and service solutions that positively impact our clients' businesses and result in retention and growth. Develops, coaches, mentors and leads team members for sustained individual and team performance. Identifies, develops, recommends and implements process improvements that result in improved efficiency and effectiveness.

Requirements

Four-year undergraduate degree is required.
Ten to twelve years of experience in a related field required.
Three to five years prior management experience strongly preferred.

Nice To Haves

Advanced degree is preferred.

Responsibilities

Achieves goals, as assigned.
Interviewing and selection.
Creating and maintaining effective teams.
Establishing goals and objectives.
Conducting performance evaluations and development plans.
Conducting formal and informal coaching and counseling.
Facilitation of new hire training and orientation.
Strategic thinking – starts with a conceptual idea or vision and then develops systems, processes and plans that are executable, realistic and results-oriented.
Aligns Insperity services with client needs through an understanding of business plans and small to medium size business operations from an owner’s perspective.
Uses knowledge from various Human Resource disciplines to help identify their application and impact on the client's business.
Leads and coaches a team through a planning process.
Accountable for communicating, endorsing, and enthusiastically modeling what the company vision is, what the company stands for, what the company deems important, how it relates to individual team members, and how each team member contributes to the accomplishment of that vision.
Provides guidance with each service interaction as needed - face-to-face, written, and over the phone - in a way that achieves results while strengthening the business relationship and protecting the interests of the client and the Company.
Uses knowledge of Company departments, products, services, and resources to deliver timely service solutions and to exercise judgment in planning, executing and accomplishing goals.
Achieves assigned performance standards and objectives.
Manages the conclusion of each service interaction in a positive manner, ensuring that the customer can readily identify the value that was derived because of the Insperity services performed.
Owns the overall customer relationship and be ultimately responsible for ensuring that the assigned service team delivers value-tied services to our clients resulting in client satisfaction, retention, and growth through referral generation.
Identifies and recommends process improvements and enhanced operational policies and implement approved processes and policies.
Builds, maintains, and promotes effective highly functional relationships with team members, peer managers and their teams, sales staff, and all other company team members.
Ensures optimal collaboration between team members in service, payroll, and orientation.
Demonstrates strong time management and organizational skills in coordinating communication and service affecting clients and team members.
Effectively implements and maintains high performance Human Resources practices within the service team to include: interviewing and selection, establishing individual and team goals and objectives, performance evaluation and development, formal and informal coaching and counseling, and other practices as needed, all according to applicable laws, regulations, and/or policies.
Identifies and participates in training and development activities to increase knowledge, expertise, and effectiveness.
Exhibits good stewardship of monetary expenses, travels when necessary by several modes of transportation, and maintains flexibility in schedule to accommodate client and team needs.
Maintains necessary tracking mechanisms and makes recommendations for reporting performance standards and measurements.