Manager- HR Operations

Neighborhood Healthcare•Escondido, CA

2d•Hybrid

About The Position

The HR Operations Manager at Neighborhood works in close partnership with key organizational leaders, including the Corporate Compliance Officer, Director of Employee Experience, Provider Enrollment, Payroll, HR Manager of Employee Relations and Talent Acquisition, HRIS Team, Compensation, and Benefits. This role reports to the Director of Human Resources and serves as a central connector across HR functions to ensure seamless, compliant, and consistent people operations. The HR Operations Manager is responsible for overseeing core HR operational functions, with a primary focus on compliance, onboarding and offboarding, policy development and maintenance, and the accurate management of employee data within Neighborhood’s Human Resources Information system (HRIS). Through process management, data integrity, and cross-functional collaboration, this role drives operational efficiency, standardization, and scalability while supporting a positive and consistent employee experience across the organization. Schedule: 3 days on-site, 2 days remote

Requirements

Bachelor’s degree or equivalent work experience required
3-5 years of progressive work in Human Resources with extensive experience on HR processes and procedures, HR operations, compliance and record keeping, project management and/or onboarding/offboarding.
Previous experience leading a team of HR professionals required.
High level of customer service skills
Strong problem solving skills
Excellent verbal and written communication skills
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 20 lbs/weight
Ability to stand for long periods of time
Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintains current knowledge of policies and procedures as they relate to safe work practices
Follows all safety procedures and report unsafe conditions
Uses appropriate body mechanics to ensure an injury free environment
Familiarity with location of nearest fire extinguisher and emergency exits
Follows all infection control procedures including blood-borne pathogen protocols
Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Complies with all regulations regarding corporate integrity and security obligations
Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Nice To Haves

UKG experience preferred
Experience with SharePoint preferred
Experience working in a FQHC or healthcare environment preferred.
Knowledge of HRSA credentialing and privileging requirements of LIP, OLCP, and OCS’s preferred.

Responsibilities

HR Operations
Manages the onboarding process, including New Hire Orientation, collection of required documentation, and coordination with hiring managers and presenters to ensure an exceptional first day experience.
Manages the offboarding process, ensuring completion of exit interviews, compliance documentation, accurate updates to the HRIS (UKG), and proper termination file creation in collaboration with HR team.
Develops and maintains standardized HR processes for accurate data entry and documentation across the employee lifecycle, leveraging the HRIS and department SOPs to ensure consistency.
Collaborate with Neighborhood’s HR Manager, Employee Relations and Talent Acquisition to oversee legal compliance requirements as it relates to Employment Law to include annual poster compliance and distribution/posting at each Neighborhood Site, required HR trainings including but not limited to Harassment Prevention Training for Employees and Supervisors.
Manage Neighborhood’s [email protected] , [email protected] and [email protected] timely by triaging inquiries coming into HR and respond or forward to the appropriate party.
Support employees when human resources issues arise with efficient problem-solving.
Administer Neighborhood’s voluntary telecommuting program, including the tracking of active agreements.
Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of operations.
Assist in the development of personnel policies and procedures and provide relevant updates and suggestions for updates to preexisting policies and procedures as well as the Employee Handbook.
Serve as Primary Project Manager for HR related initiatives and special projects (acquisitions, system changes, etc.)
Directs team(s) and establishes team direction and goals in alignment with the organizational mission, vision, and values.
Identifies work and staffing models; recruits, hires, and oversees a team to meet work needs.
Identifies department priorities; ensures employees have information and resources to meet job expectations.
Oversee the response and submission of Neighborhood’s HRSA requests within the HRSA portal and other governmental requests for information such as Employment Development Department (EDD) unemployment claims, disability claims, etc.
Leads the development, communication, and oversight of team and individual goals; ensures goals, expectations, and standards are clearly understood by staff.
Manages, coaches, motivates, and guides employees; promotes employee development.
Ensures team adheres to department and organizational standards, policies, and procedures.
Evaluates employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action).
HR Compliance
Responsible for Neighborhood’s HR Compliance Program as it relates to employee files and record keeping ensuring that Neighborhood is well prepared for audits by external entities (CMS, HRSA, USCIS, DHCS, etc.). This job function requires heavy collaboration with Neighborhood’s Director of Nursing, Director of Compliance and Credentialling Team.
Examples of compliance areas include ensuring employee files contain information such as:
OIG/SAM Exclusion checks
National Practitioner Data Bank (NPDB)
Pre-Employment Requirements (certifications, immunizations, drug tests, background checks, COVID vaccination status, etc.)
I-9 Compliance
Basic Life Support (BLS) training and expirations
Licenses and expirations
Create and develop an internal audit program with HR Compliance Specialist role with monthly and quarterly audits to test and evaluate current processes and procedures and their effectiveness.
Implement necessary changes based on information gained during internal audits.
Oversees collection and tracking of key credentialing and recredentialing dates for clinical staff to ensure compliance with FTCA reporting requirements, collaborating closely with the Compliance Manager
Manages the recredentialing and re-privileging process ensuring workflows, audits, and reporting effectively track critical requirements such as BLS, licenses, and certifications in accordance with HRSA, CMS, DHCS and other regulatory bodies.
Partners with Affiliate Partner Program to uphold regulatory compliance, conducting mock audits and providing guidance to ensure adherence to HRSA, DCHS, CMS, and other applicable standards
Establish and oversee Neighborhood’s pre-employment requirements based on factors such as HRSA Licensed Independent Practitioners, Other Licensed Clinical Practitioners, etc.
Collaborate with Talent Acquisition Manager on Adverse Action Process for candidates with “flags” on their background checks.
Collaborate with other departments for the tracking and storing of employee information for annual campaigns such as TB testing, flu shots, etc.
Other duties as assigned.