Manager, HR Operations

Careers and Highline Warren•Memphis, TN

20h

About The Position

The HR Operations Lead is responsible for owning and executing the core operating rhythm of the enterprise HR function. This role ensures HR processes, calendars, systems, and communications run accurately, consistently, and on time. The is a hands-on, execution-focused role that operates with a high degree of independence. The HR Operations Lead coordinates across HR and cross-functional partners to ensure work is prioritized, sequences, and completed effectively. While initially an individual contributor, this role is expected to grow in scope and responsibility as the organization scales. This position reports to the VP, HR & Organizational Development.

Requirements

35 years of experience in HR operations, HR coordination, People Operations, or similar roles
Strong organizational and execution skills with high attention to detail
Ability to manage multiple priorities and deadlines independently
Experience working with HR systems and basic reporting preferred
Strong communication skills and comfort coordinating across teams
Ability to operate with limited day-to-day supervision

Responsibilities

HR Operations & Lifecycle Management Own and manage onboarding and offboarding processes, coordinating across HR, IT, Facilities, and managers
Determine onboarding sequencing and scheduling, including HR-led orientation and coordination of non-HR onboarding components
Coordinate new and returning employee equipment workflows
Own intern onboarding logistics and execution consistency
HR Calendar & Operating Rhythm Own and manage the enterprise HR calendar, including performance reviews, merit and promotion cycles, goal-setting processes, recognition activities, and recurring HR forums
Prioritize and sequence HR operational work across competing deadlines
Identify execution risks and adjust timelines as needed to meet business requirements
Proactively escalate issues with recommended solutions Systems, Data & Process Integrity Serve as the operational owner for HR systems coordination and data maintenance
Run and validate HR data pulls to support reporting, audits, and decision-making
Identify data discrepancies and determine appropriate correction paths
Manage SPR submissions and corrections
Maintain organized, audit-ready HR documentation Compensation & Talent Cycle Administration Prepare and distribute compensation letters and statements using approved templates
Coordinate execution of performance management and goal-setting cycles
Track completion and resolve execution gaps across HR and leadership teams
Ensure operational consistency with established compensation and performance governance
Communications & Program Execution Own execution of HR communications, including timing, format, and distribution
Manage publication of HR artifacts such as guides, newsletters, and presentations
Coordinate HR summits and monthly HR meetings, including logistics and follow-through
Execute recognition programs in alignment with established frameworks
Special Programs & Coordination Support ESG-related HR initiatives through coordination of timelines, data, and reporting inputs
Manage HR coordination related to international security and visa processes in partnership with Legal and external providers
Decision-Making & Accountability Exercise independent judgment in managing HR operational workflows
Determine prioritization, sequencing, and execution methods within established governance
Identify operational risks and inefficiencies and recommend corrective actions
Determine when escalation is required based on risk, timing, or compliance impact