Manager, Housing Compliance

Fountain House • New York, NY

3h • $75,000 - $85,000 • Onsite

About The Position

About Fountain House
At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Community Oriented Recovery and Empowerment Services and a large housing program ranging from 24-hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

Your Impact
As the Manager of Housing Compliance at Fountain House, you will be a pivotal team member, developing systems and processes aimed at improving efficiency and maintaining high-quality documentation in our housing programs. You will be responsible for cross-team coordination and communication to ensure successful system implementation. You will bridge the gap between the voluntary nature of the clubhouse and the requirements and guidelines of our housing funders to ensure our residents needs are being met in a way that aligns with the clubhouse model.

Requirements

• Bachelor’s degree required
• Advanced computer proficiency, particularly in Microsoft Office Suite (Word, Excel, Outlook), as well as experience with AWARDS and city/state reporting systems such as CAIRS, HRA/CAPS, and other relevant housing databases.
• Minimum of 4-5 years' experience in the clubhouse environment
• Prior experience leading projects and/or system implementation to various groups.
• Experience analyzing data and creating solutions across multiple teams.
• Knowledge of the NYC housing guidelines preferred.

Nice To Haves

• You are highly organized, with the ability to manage multiple priorities, workflows, and deadlines effectively
• A self-starter with demonstrated good judgment, critical thinking, flexibility, resourcefulness, and problem-solving abilities.
• Demonstrated leadership ability with experience driving accountability, systems development, and priority management.
• Strong analytical and decision-making skills with the ability to assess risks and implement effective solutions.
• An independent work ethic, you can take initiative, solve problems, and drive tasks to completion without close supervision.
• You are an exceptional communicator, including the ability to communicate clearly and effectively with internal housing staff, leadership, and external stakeholders.
• You create and develop strong working relationships while still managing requirement expectations.
• You perform well under pressure, maintain a positive and professional attitude, and adapt to a fast-paced environment with shifting demands.
• A leader of process improvements whilst managing competing priorities.
• A builder of communication across departments, working effectively with diverse teams and organizational leaders to ensure compliance, consistency, and quality improvement across housing programs.
• A knowledge and passion for the clubhouse model and the ability to maintain the clubhouse model while adhering to funding requirements

Responsibilities

• Oversee the timely, accurate, and comprehensive documentation related to tenant admissions and discharges in Fountain House’s EHR system (currently AWARDS).
• Monitor documentation used for Medicaid billing for CAP, Wanaque, and YACHT-CAP programs by managing the Medicaid trackers for billing and developing corrective action plans to ensure accuracy in accordance with housing contracts.
• Manage internal and HUD housing program waitlists, ensuring that they are current, accurate, and compliant with the guidelines set by funders and housing policies.
• Run Housing Waitlist check-ins/meetings as needed
• Provide functional leadership and oversight to housing teams regarding compliance with monthly, quarterly, and annual documentation.
• Monitor and provide guidance to housing teams regarding documentation and compliance, including training, performance monitoring, and workflow coordination.
• Serve as lead housing compliance resource for the Senior Directors of Scattered Site Housing, Housing and Programming, and QA and Compliance.
• Implement and oversee internal QA checks for all housing programs
• Monitor guidelines from OMH to ensure we remain in compliance.
• Maintain relationships with Encore Community Center by checking in at site weekly to connect with members on TE and Fountain House staff to ensure smooth training, support, and communication across all teams and to maintain quality and quantity of TEs.
• Other related tasks and work assigned by the Director of Compliance

Benefits

• Empower Marginalized Communities – Elevate the voices of individuals with lived experience and drive real systemic change.
• Innovate in Mental Health Advocacy – Join a mission-driven team at the forefront of mental health reform.
• Professional Growth & Leadership – Access mentorship, training, and career development opportunities in a rapidly evolving field.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager