Manager Hotel Operations

Resorts World Las Vegas • New York, NY

3d • $73,550 - $103,000 • Onsite

About The Position

The Manager Hotel Operations is responsible for overseeing all hotel operations, including front office, housekeeping, guest service agents, retail, call center, wardrobe, guest room attendants, housepersons, bell staff, and the Hotel Ops shift manager. This role also functions as the manager on duty for hotel operations. The position requires upholding and complying with Company Standards, establishing and maintaining 5-star service standards, managing hotel operations, employees, and guest relationships, and responding to guest complaints in a courteous, professional, and rapid manner. Key duties include managing payroll and scheduling, overseeing closing paperwork and money drops, managing daily front office operations, coordinating with Guest Relations and other departments for VIPs, performing guest room inspections, maintaining credit and cash procedures, checking cashiers, enforcing credit and cash policies, controlling hotel inventories for maximum occupancy and rate, attending pre-convention meetings, and managing recruitment, hiring, training, recognition, coaching, and counseling within assigned departments. Performance reviews for all employees within the department must be completed annually. The role also involves performing other assigned tasks.

Requirements

• BA/BS in Business Administration, Marketing, Hotel and Restaurant Management or a related field
• Five (5) years Front Office or Hotel Management experience with three (3) years in a supervisory capacity in a high-volume luxury property
• Previous experience in a five-star facility preferred
• Previous experience in a resort casino environment preferred
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Able to complete all assigned task despite frequent stressful, emergency, critical or unusual interruptions.
• Strong supervisory and communication skills
• Strong Organizational skills and demonstrated problem solving skills
• Working knowledge of Microsoft Office
• Ability to compute complex mathematical calculations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
• Ability to work well under pressure and deadline
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
• Ability to respond to common inquiries from other Team Members or guests.
• Fluency in English required.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.

Nice To Haves

• Previous experience in a five-star facility
• Previous experience in a resort casino environment

Responsibilities

• Upholds and complies with Company’s Standards at all times.
• Establishes and maintains standards of a 5-star service.
• Manages the hotel operations, employees and employee’s/guest relationship.
• Responds to guest complains.
• Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
• Conducts accurate Payroll and scheduling towards business needs.
• Manages and witnesses closing paperwork and money drops.
• Manages day-to-day Front office operations.
• Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.
• Performs daily guest room inspections.
• Maintains proper credit and cash bank procedures.
• Checks cashier in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Controls hotel inventories to achieve maximum sell out at maximum rate.
• Attends pre-convention meetings and works closely with meeting planners to coordinate group activity.
• Manages effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Manages payroll and all other activities
• Performs other tasks as assigned.

Benefits

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager