Manager, Hospitality Product & Inventory - LA28 Olympic & Paralympic Games

On Location Events•Los Angeles, CA

About The Position

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company. This role involves supporting various aspects of product development, content creation, strategy, management, and implementation, ensuring a delightful experience for guests attending the Summer Olympics in Los Angeles.

Requirements

Proven experience in event hospitality, sports management, or large-scale live events.
Strong organizational and multitasking abilities, capable of managing multiple projects in fast-paced environments.
Excellent communication and interpersonal skills, fostering productive collaboration across teams and stakeholders.
Fluent English proficiency, both written and verbal.
A team-oriented mindset, demonstrating flexibility, accountability, and a positive attitude.

Nice To Haves

Exceptional attention to detail while maintaining a clear understanding of broader objectives.
Ability to stay composed under pressure, managing priorities efficiently during peak event periods.
Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
Quick adaptability and willingness to learn new systems and tools.
Strong problem-solving and decision-making skills with a proactive, solution-driven approach.
Experience in hospitality production or venue management.
Familiarity with ticketing systems and reporting tools.

Responsibilities

Lead the planning and delivery of world-class hospitality ticket products for the Los Angeles 2028 Olympic Games across specific clusters, locations, and/or venues, ensuring alignment with commercial & strategic objectives.
Manage timelines, milestones, and key deliverables with precision, ensuring all projects are delivered on time and to the highest quality standards.
Oversee product inventory and system accuracy, maintaining seamless coordination across teams.
Consistently seek to maximize opportunities and develop innovative products and solutions, while also assessing risks and reducing liability.
Support the creation and implementation of new commercial hospitality and premium ticket concepts and ad-hoc products to enhance the guest experience.
Support the creation of business insights, dashboards, and presentations for senior leadership, while tracking market trends and customer feedback to refine commercial offerings.
Serve as an on-site Hospitality Product Cluster Manager during the Games, ensuring smooth operations and exceptional guest satisfaction.
Collaborate closely with cross-functional teams — from ticketing and operations to marketing, global sales channels, and client services — to effectively manage the commercial product life cycle and deliver a cohesive and memorable experience.
Continuously look to enhance the end-to-end customer journey, supporting all sales channels in relation to product offerings and resolve escalated customer service issues as needed.