Manager Hospital Operations

Jefferson Health Plans•Philadelphia, PA

1d•Onsite

About The Position

The Manager, Campus Operations is responsible for supporting day-to-day operational performance for assigned hospital departments and/or functional areas. This role partners closely with clinical leadership and operational stakeholders to promote patient flow, workforce efficiency, service excellence, and regulatory readiness. The incumbent supports process improvement initiatives, monitors operational performance metrics, and contributes to planning efforts aligned with Jefferson Health standards and organizational goals.

Requirements

Bachelor’s Degree Project Management, Business, Healthcare Administration, or related field
5 years progressive experience in project management and/or hospital operations
3 years direct management of large and complex projects
Ability to work under pressure and meet close deadlines.
Strong stakeholder engagement, relationship-building, and communication skills
Ability to support complex operational initiatives across multiple departments and priorities
Working knowledge of healthcare operations and cross-functional workflows
Strong analytical skills and ability to use data to monitor performance and identify improvement opportunities
Ability to apply project management techniques to maintain alignment, milestones, and deliverables
Maintains appropriate confidentiality in working with stakeholders.
Maintains confidentiality and professionalism when working with sensitive information

Nice To Haves

Master’s Degree Project Management, Business, Healthcare Administration, or related field
7 years related job experience

Responsibilities

Supports cost control efforts and assists with evaluating operational budget needs; escalates risks and variances to leadership as needed.
Collaborates with leadership and key stakeholders to establish facility operational plans aligned with Jefferson priorities related to safety, quality, patient experience, and operational performance.
Manages and motivates teams supporting multiple initiatives to achieve shared operational goals while building effective partnerships across stakeholders.
Proactively communicates operational issues, supports mitigation planning, and prepares reports and updates for review with leadership.
Supports implementation and refinement of workflows to streamline operations and address operational barriers and cost drivers.
Leads and/or facilitates operational initiatives in partnership with site leadership and key stakeholders across multiple functional areas.
Provides data and analysis to support project estimates, including identifying phases, resource needs, timelines, and potential impacts.
Delivers written and verbal updates on project progress, risks, and outcomes to operational and senior leaders.
Establishes and maintains strong working relationships with stakeholders to drive alignment, problem-solving, and sustained execution.
Supports planning for capital requests by identifying operational needs that promote safe care delivery and efficient operations, consistent with Jefferson processes.
Participates in evaluation and implementation of operational technology enhancements to improve efficiency and align with organizational standards.
Reviews operational data to identify gaps, inconsistencies, or risks, and supports timely corrective action planning.