Program Manager - Hospital Operations

Vanderbilt University Medical Center•Nashville, TN

7d•Onsite

About The Position

This role supports Vanderbilt University Hospital (VUH) aimed at accelerating improvement efforts associated with the hospital’s Environment of Care and Patient Satisfaction. It is an entry level role that is ideal for those wanting to gain experience in hospital operations and seeking a career path leading to hospital administration. The role will interface with all clinical and operational areas of the hospital and VUMC System support departments, under the direction of VUH Senior Leadership.

Requirements

3 years relevant work experience
Bachelor's degree

Nice To Haves

2 years’ experience in project management
Bachelor’s degree, preferably in pursuit of Masters (MBA and or MHA) with a career emphasis in Hospital Administration

Responsibilities

Makes frequent rounds of the facility to inspect for cleanliness, order, and any areas of facilities improvement
Oversees the creation, coordination and execution of projects
Plans, develops, and executes ongoing program(s) that impacts the organization under occasional guidance
Recommends and implements new and/or modified programs, services and policies and procedures
Meets with hospital department managers and service line administration (Segment structure) to reviewing findings and ensure that the departments are exemplifying all aspects of top percentile environment of care performance
Interfaces with the departments of Patient Experience, Infection Prevention, Clinical Research and Safety, Facilities Management to accomplish unit and overall hospital goals
Occasional rounding on patients and/or management of service recovery initiatives to ensure patient satisfaction
Ensures compliance with the JCAHO, State Department of Health, EPA and all other government agencies.
Assists evaluation of existing programs, services, policies and procedures.
HCAHPS and Press Ganey Score improvement
Assist hospital Senior Leadership with improvement efforts relative to key operational and financial key performance indicators