Manager, Homeless Outreach Services

EVERYMIND INC•Rockville, MD

8h•$66,000 - $74,000•Hybrid

About The Position

EveryMind is hiring a Manager, Homeless Outreach Services to join our Homeless and Housing Support Services team. The Manager is responsible for supporting the implementation and management of programs and services within EveryMind’s portfolio serving individuals and families navigating housing instability and/or living unsheltered. Responsible for staff supervision, data management and analysis, monitoring quality assurance and control issues, managing client needs, and other related program duties. As a member of EveryMind’s Management Team, Manager is responsible for managing and responding to client and community needs and collaborating with internal and external leadership to deliver high quality services.

Requirements

Bachelor’s degree in social work, human services, or related field.
A minimum of 3 years working in the field of mental health, substance use, or homeless services required.
At least 1 year of experience supervising and managing staff is required.
Position requires use of HMIS (Homeless Management Information System).
Knowledge or use of electronic record system, electronic health systems, or medical records is strongly weighted.
Knowledge and experience providing case management practice is required.
Excellent oral and written communication skills.
Must be able to manage multiple tasks while working effectively as a team player.
Must have strong communication, coordination, and organizational skills.
Must be able to maintain confidentiality.
Strong computer skills with proficiency in Microsoft Office Suite specifically in Excel and data management and gathering platforms.
Ability to express ideas with clarity, confidence and sensitivity.
Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines.
Familiarity with working and hiring interns and volunteers.
Able to supervise multiple people.
The employee must pass a criminal background check.
Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check.
All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to perform all required duties at all times.
The employee is also required to travel to different locations. Therefore, the employee must possess a valid driver’s license, car insurance, and have access to a vehicle.

Nice To Haves

Master’s degree preferred.
Preference given to supervisors who have managed remote teams or staff working across multiple locations.

Responsibilities

Ensure high-quality, compliant service delivery across all contracts and funding sources by monitoring program performance, outcomes, and adherence to regulatory requirements.
Identify gaps and implement strategic improvements to meet or exceed program goals.
Provide leadership, coaching, and performance management to staff, fostering a culture of accountability, professional growth, and continuous learning.
Ensure staff receive ongoing training in key service areas (e.g., homeless prevention and intervention, harm reduction, motivational interviewing).
Lead recruitment and onboarding process for staff in collaboration with Human Resources.
Train, onboard, and supervise staff including monitoring of assigned tasks and client interactions and ensuring staff follow protocols, policies, and procedures.
Develop, implement, and maintain Standard Operating Procedures (SOPs), policies, and program guidelines to ensure consistency, compliance, and operational efficiency.
Regularly review and update processes to reflect best practices, regulatory changes, and organizational priorities.
Support execution of data collection, analysis, evaluation, and quality assurance and control measures (ex. chart audits).
Utilize metrics and analysis findings with leadership and staff to better meet client needs.
Propose solutions and improvements as needed.
Ensure documentation for direct services is completed according to contractual and funding requirements and program policies, ensuring timeliness and accuracy.
Support preparation and submission of department reporting requirements.
Communicate and collaborate with external partners including government staff, service providers, and others.
Attend and actively engage in meetings, share expertise, and bring back information to strengthen, adjust service delivery.
Serve as a subject matter expert, trainer, and administrator for documentation, data, tracking databases, or platforms used.
Maintain knowledge and regular training around best practices in homeless prevention and intervention, housing supports, and knowledge of related populations.
Provide coverage in the field, as needed, to support staff and active client caseloads, including but not limited to client assessments and client visits.
Responsible for supervision of frontline staff, volunteers, and interns as assigned.