Manager - Home Medical Equipment

Avera•Aberdeen, SD

3d•Onsite

About The Position

A Home Medical Equipment (HME)/Durable Medical Equipment (DME) Branch Manager oversees daily operational, financial, and personnel activities at a local branch, ensuring regulatory compliance, profitability, and high-quality patient care. They manage equipment inventory, staff training, and referral relationships, focusing on efficient delivery of home respiratory and medical equipment.

Requirements

The individual must be able to work the hours specified.
Visual acuity adequate to perform position duties.
Ability to communicate effectively with others.
Ability to hear, understand and distinguish speech and other sounds.
Bachelor's from a college or university.
2 or more years of DME/HME related experience or an equivalent combination of education and experience.
A valid driver's license and that the employee is insurable by Avera Health automobile liability insurance carrier.
Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
Promote Avera’s values of compassion, hospitality, and stewardship.
Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Responsibilities

Oversee daily on site branch operations, including inventory control, equipment maintenance, and patient delivery logistics.
Hire, train, and evaluate staff to ensure all required competencies are achieved and maintained.
Ensure ongoing learning and annual competencies are met.
Proactively identify and resolve operational issues and develop improved methods to enhance efficiency and productivity.
Collaborate with the Avera@Home HME leadership team on annual budget preparation, including revenue and expense projections.
Build and maintain strong relationships with referral sources, physicians, and health systems to support growth and retention.
Partner with the leadership team to ensure consistent implementation of policies, procedures, protocols, and standard work, driving ongoing efficiency and cost reduction efforts.
Monitor branch KPIs, manages profit and loss (P&L), and executes strategies to improve profitability.
Ensure full compliance with Medicare, Medicaid, private insurance, FDA, DOT, JCAHO, HQAA, and all other applicable federal, state, and local regulations.
Participate in state, regional, and national industry activities while fostering collaborative relationships across the Avera@Home HME network.
Demonstrate strong leadership and communication skills in all interactions.
Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.