MANAGER - HLE

GSP Transportation•Wade Hampton, SC

6d•$65,000 - $75,000•Onsite

About The Position

Our Core Values – C.A.R.S. Throughout over 30 years in business, we’ve learned that every organizational journey has twists and turns, bumps in the road, and even detours. That’s why it is important to have guiding principles to orient us in our drive for success. Our core values of Consistency, Accountability, Relationships, and Service (C.A.R.S. for short) are the cardinal directions of our organizational compass, and they create an easy-to-remember acronym to guide how we engage with customers, business partners, and all members of the GSPT team. We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive the business while offering outstanding service with a focus on making every car rental experience memorable. Position Summary The Location Manager is responsible for operating and running GSP Transportation’s rental car airport and/or neighborhood location(s). This role increases revenue by establishing relationships with local businesses, growing incremental sales, and leveraging fleet to maximize utilization, while supervising, coaching, training, motivating, and directing employees and delivering excellent customer service.

Requirements

Solid leadership, mentoring, and coaching skills
Excellent communication and customer service skills
Detail-oriented with a process-improvement and analytical problem-solving mindset
Strong time- and task-management skills
Comfortable working independently, in a team setting, and in a customer-facing role
Proficient in Microsoft Office and other business technologies
Valid driver’s license and satisfactory motor vehicle report
At least 21 years old and legally authorized to work in the United States
Minimum 3 years of management experience
Customer service / customer-facing experience

Nice To Haves

College degree (or equivalent work experience)
Car rental or automotive industry experience

Responsibilities

Provide hands-on leadership to ensure every customer has an exceptionally positive experience in alignment with the company’s core values
Ensure the team delivers a personalized customer experience in line with the company’s core values
Monitor and manage customer feedback via NPS score and customer comments
Demonstrate an open-door policy with staff; conduct frequent staff meetings and one-on-ones, provide constructive feedback, and celebrate employee successes
Drive revenue by meeting location-specific goals through coaching and motivating team members, making sales calls, and visiting local businesses frequently
Take ownership of the location’s performance; act as a champion of change when improvement is needed, exemplifying the company’s core values
Effectively and efficiently manage fleet utilization; identify and communicate opportunities to increase utilization
Complete and manage Out of Service reports, claims, damages, and losses; communicate results frequently with the regional director
Conduct daily fleet inventory management and ensure asset protection protocols are in place and followed
Pick up and deliver vehicles to customers, body shops, dealerships, FBOs, and other locations as needed
Handle onsite recruiting, daily scheduling, and management of location staff
Perform duties associated with any position at the location as needed to build strong working relationships with employees and support the location’s success
Communicate regularly with peers and the regional director
Uphold company standards and procedures; ensure team members participate in required training and stay current on policy and company communications
Recognize systemic issues and areas of opportunity; implement process improvements
Perform related duties as required or assigned by senior management