Manager, Healthcare Operations - Kelsey Seybold Clinics, Main Campus, Houston, TX

UnitedHealth Group•Houston, TX

8d•$91,700 - $163,700•Onsite

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. The Supervisory Clinical Operation Analyst is responsible for the implementation, management, and sustainability of assigned departments and projects. Demonstrates the skill of leading and coordinating large operational projects with impacts in excess of $10M. This position leads a team of COA’s, Sr. COA’s and/or administrative fellows aligned with the medical group and operations. This individual ensures projects are completed on time and that each project has a clear path to sustaining the changes to ensure that high efficiencies are continued. Responsible for project communication and management of numerous internal and external stakeholders and regularly provides and disseminates project analysis, assignments, timelines, and progress reports to various levels of leadership, as appropriate. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Bachelor’s degree in science or health-related field from an accredited institution
5+ years of experience in a clinical project management role or 5+ years of healthcare experience functioning in a lead capacity managing multiple, highly complex projects or 1+ years of experience as a KSC Admin Fellow and four (4) years’ experience as KSC Clinical Operation Analyst
Strong working knowledge of healthcare
Skilled user of MS Products software application, including, but not limited to Excel, Power Point, Word
Proven solid project management, interpersonal, and critical thinking skills
Proven solid communication skills with strong negotiation skills and ability to lead without authority
Proven ability to successfully manage multiple priorities and stakeholders, with competing priorities
Proven capable of working independently or with minimum supervision
Proven ability to analyze data and provide synopsis
Proven ability to solve problems in a complex, multi-functional group
Proven ability to create a trusting, positive, and supportive work environment
Proven ability to operate in high-pressure situations
Proven excellent customer service skills, business etiquette, able to adhere to professional standards

Nice To Haves

MBA, MHA, or related advanced degree from an accredited institution
PMP
Experience with EMR systems such as Epic

Responsibilities

Implementation, management, and sustainability of assigned departments and projects.
Leading and coordinating large operational projects with impacts in excess of $10M.
Leading a team of COA’s, Sr. COA’s and/or administrative fellows aligned with the medical group and operations.
Ensuring projects are completed on time and have a clear path to sustaining changes for continued high efficiencies.
Project communication and management of numerous internal and external stakeholders.
Providing and disseminating project analysis, assignments, timelines, and progress reports to various levels of leadership.