Manager: Health Navigation

Legacy Community Health•Houston, TX

2d•Onsite

About The Position

At Legacy Community Health, we believe in the power of connection and support to empower our community. As the Manager of Health Navigation, you'll be at the heart of this mission, guiding a dedicated team that helps individuals and families access the healthcare resources they need to thrive. This is not just a job; it’s a chance to make a meaningful impact on the lives of our community members. In this role, you will: Lead a passionate, multidisciplinary health navigation team Drive program performance while ensuring compliance with grants and regulations Foster a culture of growth and continuous improvement Create and maintain strong partnerships within the community Contribute to personal fulfillment and work-life balance within a supportive environment If you are driven by a passion for healthcare and a deep commitment to improving lives, we invite you to become a part of our legacy!

Requirements

Bachelor's degree or equivalent in a related field.
Minimum of two (2) years of supervisor-level experience, including evaluating and managing performance, supporting process changes in the organization, and coaching, training, or leading a team.
Previous experience managing practice operations or programs, including supervising direct reports.
Previous leadership experience at a manager level.
Previous experience with program management
Previous experience in quality or process improvement.
Previous experience in HIV testing and prevention activities
Previous experience with grant-funded activities and/or grants management
Previous experience supervising direct reports across multiple locations
Excellent communication skills and customer service skills.
Adept in decision making responsibilities.
Working knowledge and understanding of statistics and graphical representation principles.
Strong computer skills (MS Office). Demonstrated competency with an EHRS system
Ability to manage multiple deadlines and prioritize tasks effectively.
Ability to travel from office location to clinic sites is required, travel is typically 25% of time weekly
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
Ability to demonstrate core competencies of role within 90 days of hire

Nice To Haves

Bilingual English/Spanish fluency preferred

Responsibilities

Directly supervise and manage a team of health navigators, overseeing hiring, onboarding, training, and performance management.
Conduct regular supervision, including goal setting and performance evaluations to ensure staff accountability and growth.
Manage workforce operations to ensure continuous, high-quality patient care and service delivery.
Collaborate with the Director to develop and monitor departmental metrics and standard operating procedures.
Lead program initiatives, including the design and evaluation of new curricula and patient engagement strategies.
Oversee the development and updating of patient education materials and screening protocols.
Train and coach staff on essential health competencies and practices.
Identify skill gaps and create targeted training plans to enhance team performance.
Facilitate team meetings to promote communication, clarify expectations, and align with key performance indicators (KPIs).
Ensure compliance with data quality standards across electronic health records and grant-required systems.
Conduct routine chart reviews and case consultations to monitor quality of care and support improvement efforts.
Support grant and contract management, ensuring timely reporting and resource allocation.
Collaborate with marketing and leadership to enhance program visibility and impact.
Participate in operational meetings, contributing to strategic planning and problem-solving.
Build partnerships with community organizations and stakeholders to enhance service delivery.
Perform other duties as assigned.